Mikayla Byers
Los Angeles,CA
Overview
3
3
years of professional experience
Work History
Operations Coordinator
Elite Luxury Homes
06.2023 - Current
- Oversaw operational activities and coordinated/scheduled vendors.
- Conducted property inspections, pre guest walk through and guest greeting/services during guest stays.
- Developed and maintained relationship with potential affiliates, clients and partners.
- Conferred with managers to identify trends and provided advice on business decisions.
Front Desk Manager
Nine Zero One Salon
07.2021 - 06.2023
- Managed bookings and appointments for all in salon stylists
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Responded to telephone, email and in-person inquiries regarding appointments, salon information and guest concerns.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Director of Operations and Customer Service
Bumpin Blends
08.2020 - 08.2021
- Developed systems and procedures to improve operational quality and team efficiency.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Trained and guided team members to maintain high productivity and performance metrics.
- Resolved escalated customer service disputes and complaints, leading to increased customer satisfaction.
- Analyzed customer feedback and identified areas for improvement, leading to increased customer retention.
Education
Bachelor of Science - Criminal Justice
University of Toledo
Toledo, OH05.2018
Skills
- Schedule Management
- Operations Management
- Staff Coordination
- Team Training
- Payroll Administration
- Effective Multitasking
Timeline
Operations Coordinator
Elite Luxury Homes
06.2023 - Current
Front Desk Manager
Nine Zero One Salon
07.2021 - 06.2023
Director of Operations and Customer Service
Bumpin Blends
08.2020 - 08.2021
Bachelor of Science - Criminal Justice
University of Toledo