Mikayla DeBlieux
South Jordan,UT
Summary
Personable and reliable candidate with passion for delivering exceptional customer service and positive, upbeat attitude. Well-versed in coffee brewing techniques and committed to mastering latte art, espresso extraction, and customer satisfaction. Dedicated to creating welcoming atmosphere and ensuring memorable experience for every patron.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Barista
Starbucks
Laughlin, NV
09.2023 - Current
- Broke down and evaluated user problems, using critical thinking, and probing questions
- Improved customer experience by addressing and resolving technical issues swiftly and effectively
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
- Initiated customer feedback system to gather insights for continuous improvement of service and product offerings.
Server
South Gate Senior Living
St. George, UT
05.2022 - 05.2023
- Broke down and evaluated user problems, using critical thinking, and probing questions
- Improved customer experience by addressing and resolving technical issues swiftly and effectively
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
- Initiated customer feedback system to gather insights for continuous improvement of service and product offerings.
Education
High School Diploma -
Utah Arts Academy
St. George05.2023
Skills
- Performance Tracking and Evaluation
- Team Motivation
- Conflict Resolution
- Operations Management
- Guest Satisfaction
- Collaborative Environments
- Work Delegation
- Customer Feedback
- Customer Care
- Employee Coaching and Mentoring
- Guest Relations
Certification
Microsoft Office Specialist, 2019-present
Timeline
Barista
Starbucks
09.2023 - Current
Server
South Gate Senior Living
05.2022 - 05.2023
High School Diploma -
Utah Arts Academy