Mikayla Francis
Gilbert,AZ
Summary
Accomplished Sales Representative at Performance Contact Services LLC, adept in customer relationship building and sales strategy development. Leveraged interpersonal skills to enhance client satisfaction, achieving a 20% increase in repeat business. Excelled in complex problem-solving, consistently surpassing sales quotas through strategic planning and exceptional customer service.
Overview
7
7
years of professional experience
Work History
Sales Representative
Performance Contact Services LLC
11.2022 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Developed and maintained strong client relationships, resulting in a 20% increase in repeat business and customer retention rates.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
Client Relations Specialist
Concentrix
10.2020 - 09.2022
- Established rapport with potential customers during sales calls, leading to increased conversion rates from prospects into active clients.
- Regularly analyzed client interaction data to identify trends, improve processes, and enhance client engagement strategies.
- Resolved complex client issues efficiently, reducing resolution time by 30% and improving overall client satisfaction.
- Consistently met or exceeded performance metrics by prioritizing tasks effectively and maintaining a strong focus on achieving results.
Sales Associate
Avalon Appliances
01.2019 - 03.2020
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Assisted in the development and implementation of marketing initiatives to promote store events and special promotions.
- Managed returns, exchanges and refunds in accordance with store policy.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Prestige Beauty Advisor
Ulta Beauty
08.2017 - 11.2018
- Maintained a clean, organized, and visually appealing store environment to promote positive customer experiences.
- Collaborated with management and team members to develop creative visual merchandising displays, driving interest in featured products.
- Collaborated with team members to achieve monthly sales targets and consistently exceed performance goals.
- Developed strong relationships with vendors for exclusive product access, improving overall merchandise selection for customers.
- Increased repeat business through exceptional customer service and relationship building.
Education
Associate of Arts - Liberal Arts And General Studies
Maricopa Community Colleges - Mesa Community College
Mesa, AZ05.2019
Skills
- Customer Service
- Customer Relations
- Customer Relationship Building
- Complex Problem-Solving
- Sales strategy development
- Interpersonal communication skills
Timeline
Sales Representative
Performance Contact Services LLC
11.2022 - Current
Client Relations Specialist
Concentrix
10.2020 - 09.2022
Sales Associate
Avalon Appliances
01.2019 - 03.2020
Prestige Beauty Advisor
Ulta Beauty
08.2017 - 11.2018
Associate of Arts - Liberal Arts And General Studies
Maricopa Community Colleges - Mesa Community College
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