Summary
Overview
Work History
Education
Skills
Timeline
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Mikayla Hicks

Chickasha,OK

Summary

Experienced CSR II in the FNOL Department with strong communication skills and proficiency in Microsoft Office. Demonstrated adaptability, flexibility, and ability to stay up-to-date with procedures. Skilled in multitasking in a fast-paced environment. Proven team player committed to collaboration and cooperation. Volunteered for night shift position when the department transitioned to a 24/7 operation in 2023. The FNOL Department teaches valuable skills that will carry through as a Police Report Specialist.

Overview

8
8
years of professional experience

Work History

Customer Service Representative II

Pamela Grace
02.2023 - Current
  • Developed rapport with technicians through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Provided coaching and shadowing to new hires, contributing to their successful integration into the team.
  • Delivered prompt service to prioritize client needs.
  • Responded proactively and positively to rapid change.

Delivery Driver

DoorDash
08.2018 - Current
  • completed over 1,100 deliveries with a average customer satisfaction rating of 4.95 out of 5
  • Answered customer questions regarding delivery
  • Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
  • Recorded expenses and maintained receipts.

Claims Adjuster

Chad Fischer
07.2022 - 02.2023
  • Recommended settlement offers and negotiated payment arrangements
  • Identified and obtained evidence to ascertain claim value.
  • Reviewed, evaluated, and adjusted claims to promote fair and prompt settlements.

Team Lead

Heavenly Buns
08.2016 - 08.2017
  • Delegated daily tasks to team members to optimize group productivity.
  • Collaborated with management team to implement new work procedures or policies.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • Organized and prioritized incoming work orders and optimized team workflows and resources to handle dynamic demands.

Education

Bachelor of Science - Psychology

East Central University
Ada, OK

High School Diploma -

Byng High School
Ada, OK
05.2016

Skills

  • Courteous and Polite Demeanor
  • Communication and Interpersonal Skills
  • Microsoft Office Suite
  • Computer Skills
  • Team-Oriented and Cooperative
  • Multitasking and Prioritization
  • Settlement Negotiation

Timeline

Customer Service Representative II

Pamela Grace
02.2023 - Current

Claims Adjuster

Chad Fischer
07.2022 - 02.2023

Delivery Driver

DoorDash
08.2018 - Current

Team Lead

Heavenly Buns
08.2016 - 08.2017

Bachelor of Science - Psychology

East Central University

High School Diploma -

Byng High School

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Mikayla Hicks