Mikayla Kroeker

• Fostered strong client connections to ensure high levels of satisfaction with insurance offerings.
• Oversaw the integration of new software systems across departments, focusing on improving overall operational efficiency.
• Managed communication channels between clients and insurance carriers, supporting timely benefit enrollments, terminations, coverage updates, and account servicing requirements.
• Directed COBRA administration to facilitate seamless communication of eligibility and enrollment details.
• Supported promotional efforts and community engagement initiatives aimed at increasing brand visibility and fostering client connections.
• Crafted and executed social media strategies that strengthen community engagement and promote company services.

• Managed social media content, marketing campaigns, and brand development for local businesses and entrepreneurs.
• Created promotional videos, photography, and digital content for schools, beauty professionals, and small businesses.
• Developed content calendars, social media strategies, and community engagement initiatives to increase audience growth and visibility.
• Coordinated photoshoots and branding projects to strengthen client marketing efforts.
• Wrote marketing copy, social media captions, and promotional materials tailored to target audiences.
• Collaborated directly with clients to identify communication goals and create customized marketing solutions.

Selected Clients:

• Sacred Heart School
• Independent Hairstylists
• TSM Insurance

• Developed and scaled a successful beauty service enterprise to meet client needs and enhance market presence.
• Analyzed market trends to develop targeted branding marketing strategies aimed at increasing customer acquisition.
• Administered scheduling, financial oversight, inventory management, and client relations to ensure seamless business functionality.
• Cultivated and sustained a client base exceeding 400 customers through strategic marketing initiatives and exemplary customer service.
• Executed strategic planning for professional photoshoots and content campaigns to solidify brand identity.
• Established collaborative relationships with local businesses and community members to enhance community engagement and support.
• Developed tailored client interactions and maintained regular communication to uphold strong customer satisfaction.

• Greet clients and visitors with professionalism, creating a welcoming first impression for the office
• Answer and direct incoming calls, emails, and inquiries to appropriate team members efficiently and courteously
• Managed logistics and organization of various events, ensuring successful execution of employee celebrations, community outreach initiatives, and client appreciation gatherings.
• Developed and executed social media content strategies aimed at increasing brand awareness and fostering community engagement.
• Supported execution of marketing strategies and promotional campaigns to enhance brand visibility.
• Maintain organized filing systems and handle sensitive documents with confidentiality and accuracy
• Support administrative tasks including data entry, document scanning, and mail distribution
• Implemented strategic office organization practices aimed at enhancing overall team efficiency.

• Managed customer interactions effectively, ensuring quality service delivery in a high-pressure atmosphere.
• Applied strong product expertise to identify customer preferences and promote beverage options, driving sales growth.
• Collaborated with team members to uphold a clean and organized work environment, enhancing operational efficiency.
• Executed accurate cash management and point-of-sale transactions to ensure financial integrity.
• Cultivated a positive team culture by promoting open dialogue and maintaining high energy levels.

• Managed team dynamics and workflows to enhance overall shift performance and efficiency.
• Managed customer inquiries and concerns to enhance overall satisfaction and foster positive client relationships.
• Facilitated training sessions for new employees on company procedures, safety protocols, and customer service standards.
• Evaluated equipment performance and cleanliness to promote a secure and orderly workplace.
• Administered cash handling and shift reporting as part of daily opening and closing procedures.