Mikayla Lantz
Starbucks
Kenosha,WI
5
years of professional experience
Dedicated Shift Manager known for creating a positive work atmosphere and delivering exceptional customer service. Experienced in optimizing workflows and developing staff through effective coaching and clear communication.
Work History
Shift Manager
1 Year 7 Months- Implemented scheduling strategies to optimize team performance during peak hours.
- Supervised daily operations, ensuring efficient workflow and high-quality customer service.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Cultivated a positive work environment through open communication and constructive feedback.
- Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
- Managed inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
Barista
1 Year 4 Months- Prepared high-quality espresso beverages and maintained consistency in drink presentation.
- Trained new baristas on beverage preparation techniques and customer service standards.
- Engaged with customers during busy periods to foster a positive and enjoyable atmosphere.
- Built strong relationships with regular customers, enhancing loyalty and repeat business.
- Ensured cleanliness and organization of workspace, supporting productivity and safety standards.
- Collaborated with team members to meet peak service demands during busy shifts.
Team Leader
2 Years 1 Month- Addressed and resolved customer complaints professionally, enhancing customer satisfaction and loyalty.
- Trained and mentored new staff on food preparation and service protocols, ensuring adherence to quality standards.
- Collaborated with team members in fast-paced environment, contributing to efficient service delivery.
- Provided exceptional customer service during high-volume shifts, maintaining a calm demeanor under pressure.
Education
High School Diploma
Skills
Inventory management
Cash handling
Delegation and supervision
Shift leadership
Employee training
Mentoring
Conflict resolution
Positive work culture
Multitasking and prioritizing
Reliability
Customer engagement
Timeline
Shift Manager
Starbucks
01.2025 - CurrentRead More
Barista
Starbucks
09.2023 - 01.2025Read More
Team Leader
Panera Bread
07.2021 - 08.2023Read More
Tremper High School
High School Diploma
Read More