Mikayla Liebertz
Post Falls,ID
Summary
Results-driven Branch Manager with experience meeting sales budgets, building strong customer relationships, and driving revenue growth across competitive markets. Proven ability to identify customer needs and deliver solutions that add measurable value.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Branch Manager
Sherwin-Williams
Post Falls, ID
06.2025 - Current
- Developed strategies to grow new accounts and expand key segments, increasing market presence.
- Managed commercial, residential, flooring, and P&M contractor business segments to optimize operations.
- Led district job tracking and weekly pipeline alignment meetings to ensure project visibility and timely execution.
- Oversee HUB delivery system and coach drivers on safety and BOL compliance.
Commercial Sales Representative
Sherwin-Williams
Kennewick, WA
03.2021 - 06.2025
- Executed daily sales calls to advance projects and strengthen contractor partnerships.
- Cultivated client relationships through proactive communication and timely follow-up.
- Oversaw job pipeline tracking and partnered on forecasting and specification development.
- Mentored store managers and assistant managers who were interested in becoming a sales rep.
Store Manager
Sherwin-Williams
Yakima, WA
09.2019 - 03.2021
- Coached team members and led initiatives to enhance store culture, driving sales performance.
- Resolved customer inquiries and complaints, enhancing overall satisfaction levels.
- Conducted lead generation and cold calls with representative support to establish new business opportunities.
Store Manager
Sherwin-Williams
Wenatchee, WA
10.2018 - 09.2019
- Cultivated relationships with wholesale and retail customers to strengthen business partnerships.
- Streamlined inventory systems to enhance sales performance.
- Created schedules and delegated tasks to boost team efficiency.
Assistant Store Manager
Sherwin-Williams
Wenatchee, WA
06.2018 - 10.2018
- Oversaw daily store operations, ensuring excellent customer service and effective inventory management.
- Managed in-store promotions and trained staff on best practices to enhance customer engagement.
- Generated leads and supported sales team efforts, contributing to overall sales growth.
Education
Project Management Certificate -
eCornell (Guild)
05.2025 - 08.2025
Bachelor of Arts - Operations Management
Eastern Washington University
Cheney, WA 02.2014 - 05.2018
Skills
- Project management
- Team leadership
- Time management
- Genuine relationship building
Leadership
Safety Ambassador
- Partnered with District leadership to implement safety coaches program.
- Trained and led meetings for in store employees and drivers on safety standards.
Sales Representative Development Program (Mentor)
- Mentored store managers interested in transitioning into a sales rep role through field training and coaching.
Women’s Resource Group (Co-Chair)
- Organized and led quarterly network meetings and professional development trainings.
Timeline
Branch Manager
Sherwin-Williams
06.2025 - Current
Project Management Certificate -
eCornell (Guild)
05.2025 - 08.2025
Commercial Sales Representative
Sherwin-Williams
03.2021 - 06.2025
Store Manager
Sherwin-Williams
09.2019 - 03.2021
Store Manager
Sherwin-Williams
10.2018 - 09.2019
Assistant Store Manager
Sherwin-Williams
06.2018 - 10.2018
Bachelor of Arts - Operations Management
Eastern Washington University
02.2014 - 05.2018