Mikayla Marshall
Leavenworth,KS
Summary
Hospitality leader familiar with audit processes and procedures. Focused on maintaining professionalism and company standards across front desk operations. Effective communicator with strong organizational skills.
Overview
11
11
years of professional experience
1
1
Certificate
1
1
Language
Work History
Accounting Specialist
IHG Army Hotels
12.2023 - Current
- Input financial data and produced reports using Clientline/BusinessTrack, PeopleSoft, American Express, Bank of America and Excel.
- Supported month-end closing process by preparing journal entries, account reconciliations, and variance analysis reports.
- Assisted auditors during annual audits, providing necessary documentation and addressing inquiries promptly.
- Coached, trained, and delegated tasks to 2 team members to meet specific department goals.
Cake Decorator
Balls Food Price Chopper
10.2023 - Current
- Designed specialty cakes for weddings, birthdays, and graduations.
- Decorated cakes, cupcakes and other pastries according to customer requests.
- Verified accuracy of orders while meeting strict deadlines on producing completed products; up to 15 orders a day.
Front Desk Agent Overnight
IHG Army Hotels Holiday Inn Express
09.2023 - 12.2023
- Performed nightly updates to room charges and rates.
- Ran daily, weekly and monthly reports to close day and meet objectives.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Monitored hotel's budget and financial records.
Front Desk Agent
IHG Army Hotels Holiday Inn Express
03.2023 - 09.2023
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to process reservations, up to 160 check-ins and check-outs in one day.
Senior Coach
Sagasu Family Martial Arts
03.2022 - 03.2023
- Collaborated with other coaches to create and execute game plans.
- Enforced discipline when required with highest personal standards.
- Provided feedback to coaches to improve teaching techniques and increase drive to succeed.
Cake Decorator
Walmart
01.2018 - 10.2022
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts
- Trained new employees on bakery methods and procedures.
- Consistently met or exceeded customer expectations through clear communication regarding design specifications and delivering a quality product within set deadlines; up to 40 custom orders in 2 day period.
Server
Grinders
05.2016 - 11.2017
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Server
Applebees
01.2014 - 04.2016
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Crew Member
Freddy's Frozen Custard & Steakburgers
11.2014 - 09.2015
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by becoming familiar with products to answer questions and make suggestions.
- Assisted other team members to achieve goals.
Crew Member Shift Manager
ColdStone Creamery
06.2013 - 03.2014
- Settled crew member disputes by addressing problems quickly and providing successful mediation.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Motivated staff to perform at peak efficiency and quality.
Education
High School Diploma -
Pleasant Ridge High School
Easton, KS05.2013
Skills
- Creative Problem Solving
- Data Analysis
- Organizational abilities
- Administrative Support
- File Management
- Relationship Building
Certification
- National CPR Foundation CPR and First Aid Training - 2023-2025
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Accounting Specialist
IHG Army Hotels
12.2023 - Current
Cake Decorator
Balls Food Price Chopper
10.2023 - Current
Front Desk Agent Overnight
IHG Army Hotels Holiday Inn Express
09.2023 - 12.2023
Front Desk Agent
IHG Army Hotels Holiday Inn Express
03.2023 - 09.2023
Senior Coach
Sagasu Family Martial Arts
03.2022 - 03.2023
Cake Decorator
Walmart
01.2018 - 10.2022
Server
Grinders
05.2016 - 11.2017
Crew Member
Freddy's Frozen Custard & Steakburgers
11.2014 - 09.2015
Server
Applebees
01.2014 - 04.2016
Crew Member Shift Manager
ColdStone Creamery
06.2013 - 03.2014
High School Diploma -
Pleasant Ridge High School
- National CPR Foundation CPR and First Aid Training - 2023-2025
Hobbies
My downtime activities consist of hiking with family and friends, collaborating with friends in social settings while playing table top games, and decompressing with video games focused on strategy and simulation.
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