Mikayla McLaughlin
Raleigh,NC
Summary
Dynamic professional excelling in customer engagement and operational effectiveness. Known for imaginative design and proficient time management. Prepared to enhance customer satisfaction and team productivity.
Overview
2
2
years of professional experience
Work History
Guest Lead/ 6am Morning Operations Associate
Altar'd State
Albuquerque, NM-Raleigh, NC
03.2025 - Current
- Supervised and supported morning shift operations to ensure a smooth and efficient opening process.
- Delivered high-quality guest service by addressing customer needs, resolving concerns, and maintaining a welcoming environment.
- Delegated tasks and guided team members to maintain productivity and meet shift expectations.
- Assisted with store opening/closing procedures, cash handling, and register accuracy.
- Maintained clean, organized, and fully stocked sales floor areas to enhance the guest experience.
- Communicated effectively with leadership and staff regarding daily priorities and operational updates.
- Helped train and support new team members on service standards and shift responsibilities.
E-Commerce Personal Shopper
Smiths Food And Drug
Edgewood, NM
09.2024 - 03.2025
- Conducted personalized shopping experiences by understanding customer preferences and needs.
- Collaborated with team members to ensure efficient order fulfillment and inventory management.
- Utilized digital platforms to track orders, manage delivery schedules, and update customer information.
- Maintained product knowledge to provide recommendations and enhance customer satisfaction.
Education
GED -
Homeschool
Skills
- Customer engagement
- imaginative design
- Proficient time management
- Establishing connections
- Collaborative team support
- Operational effectiveness
Timeline
Guest Lead/ 6am Morning Operations Associate
Altar'd State
03.2025 - Current
E-Commerce Personal Shopper
Smiths Food And Drug
09.2024 - 03.2025
GED -
Homeschool