Mikayla Meekins
North Chesterfield,VA
Overview
6
6
years of professional experience
Work History
Patient Access Manager
Parallon
Richmond, VA
09.2023 - 10.2024
- Evaluates existing processes for efficiency and made recommendations for improvements.
- Establishes solid relations with leadership and staff by attending daily safety huddles and coordinating interdepartmental information exchanges.
- Collaborates with administration and leadership in developing strategies designed to improve patient care and satisfaction scores related to access services.
- Monitors employee performance and provides feedback for improvement.
- Resolves issues regarding missing physicians' orders, insurance verification, and requirements.
Patient Access Team Lead
Parallon
Henrico, VA
02.2023 - 09.2023
- Collaborated with management team to implement new work procedures and policies.
- Fostered positive employee relationships through communication, training and development coaching.
- Organized and prioritized incoming work orders and optimized team workflows and resources to handle dynamic demands.
- Motivated and empowered team members to build customer satisfaction and loyalty, to support retention and growth.
Patient Access Registrar
Parallon
Henrico, VA
02.2022 - 02.2023
- Confirmed Emergency Department patient demographics, collected co-payments and verified insurance.
- Registered patients for CT scans, lab work and/or x-rays for based on physician orders.
- Answered telephones and directed calls to appropriate medical or administrative staff.
- Arranged hospital admissions for patients as required.
Shift Leader
Chick-fil-A
Chester, VA
03.2021 - 02.2022
- Ensured guests were satisfied with meals, taking swift action to correct problems.
- Positioned skilled staff in key areas throughout the shift to optimize department productivity.
- Counted and balanced registers following each shift.
Drive-Thru Team Member
Chick-fil-A
Chester, VA
07.2018 - 03.2021
- Mastered point-of-service (POS) computer system for automated order taking.
- Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
- Quickly and effectively accepted transaction payments, making change for cash payments and processing credit cards, debit cards and gift cards.
Education
Bachelor of Science - Health Sciences
Old Dominion University
Norfolk, VA05-2025
High School Diploma -
Cosby High School
Midlothian, VA06.2019
Accomplishments
- 2024 Henrico Doctors' Hospital Emerging Leaders Program- Cohort 4
- March 2024 Retreat Doctors' Hospital Rose Award Recipient
References
References available upon request.
Timeline
Patient Access Manager
Parallon
09.2023 - 10.2024
Patient Access Team Lead
Parallon
02.2023 - 09.2023
Patient Access Registrar
Parallon
02.2022 - 02.2023
Shift Leader
Chick-fil-A
03.2021 - 02.2022
Drive-Thru Team Member
Chick-fil-A
07.2018 - 03.2021
Bachelor of Science - Health Sciences
Old Dominion University
High School Diploma -
Cosby High School
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