MIKAYLA MILLER
Tempe,Arizona
Summary
Adaptable professional with exceptional customer service and communication skills eager to develop in aviation field. Strong focus on teamwork and safety, ensuring smooth operations and exceptional customer experiences. Skilled in resolving conflict in high pressure environments and maintaining a calm and approachable demeanor that fosters trust and cooperation among colleagues and customers.
Overview
3
3
years of professional experience
Work History
Server
Grimaldi's Pizzeria
11.2024 - Current
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Enhanced team efficiency, collaborating effectively in high-pressure settings.
Server
US Egg
03.2024 - 10.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Nanny
Private Residence
08.2023 - 02.2024
- Ensured children''s safety and comfort by consistently monitoring their environment and addressing potential hazards.
- Built positive and nurturing environments to support child social and emotional growth.
- Managed children''s schedules effectively to ensure timely completion of homework, extracurricular activities, and daily routines.
- Administered basic first-aid and medication in emergency situations.
- Assisted with light housekeeping duties as well as running errands.
- Collaborated closely with parents in establishing boundaries/rules within the household which helped maintain consistency across all environments.
- Organized activities that enhanced children's physical, emotional and social well-being.
Behavior Coach
Open Hearts Family Wellness
11.2022 - 08.2023
- Managed caseloads effectively while maintaining detailed records of interventions and progress updates to track outcomes over time.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
- Collaborated with teachers and administrators to support the development of effective behavioral policies.
- Utilized evidence-based practices in behavioral coaching, resulting in consistent improvements across key metrics such as attendance and academic achievement.
House Manager
Independent
02.2022 - 10.2022
- Supervised other household staff and delegated responsibilities as needed.
- Developed and implemented new housekeeping practices to increase productivity and cohesiveness.
- Adapted quickly to last-minute changes in plans or circumstances without compromising on quality or results.
- Preserved household's privacy and confidentiality through diligent oversight of information management practices.
- Anticipated needs of family members by staying informed about their preferences, schedules, and priorities.
- Ensured seamless operation of home maintenance tasks, coordinating with external contractors for timely repairs and upgrades.
Education
Bachelor of Arts (B.A.) - Psychology
The College of New Jersey
Trenton, NJ05.2021
Skills
- Interpersonal Skills
- Problem-solving
- Active Listening
- Time management
- Exceptional customer service
- Deescalation
- Teamwork
Timeline
Server
Grimaldi's Pizzeria
11.2024 - Current
Server
US Egg
03.2024 - 10.2024
Nanny
Private Residence
08.2023 - 02.2024
Behavior Coach
Open Hearts Family Wellness
11.2022 - 08.2023
House Manager
Independent
02.2022 - 10.2022
Bachelor of Arts (B.A.) - Psychology
The College of New Jersey
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