Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mikayla Mitchell

Hudson,NC

Summary

A 12 year customer service professional, bringing valuable experience in addressing and resolving customer issues effectively. Great working as a team as well as working alone. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

12
12
years of professional experience

Work History

Customer Service Representative

Unifour Financial Services
10.2017 - Current

Collections of outstanding accounts of our client base, resolving customer concerns through email, over the phone and in person and reducing account delinquency percentage.

Customer Service/Sales Support

KLINGSPOR Abrasives USA
01.2019 - 05.2021

Assisting regional sales managers with maintaining customers and sales in open regions. Providing in person and ZOOM training for field sales reps, making outbound calls and assisting with incoming calls and emails. Helping customers/ sales reps navigate the online website, placing orders and processing returns.

CNA 1

Trinity Village
09.2016 - 09.2017

Geriatric care, charting patient needs/care, assisting with daily living.

Customer Service

Victoria's Secret
10.2015 - 09.2016

Inventory/stocking, cashier, floor sets and helping customers in store.

Customer Service Lead

Shoe Show
11.2012 - 09.2015

Responsible for opening/closing store, training new sales associates, bank deposits, stocking store and making sure customers had the best experience at our location.

Education

High School Diploma -

West Caldwell High School
Lenoir, NC
05-2013

Skills

    Customer Service

Timeline

Customer Service/Sales Support

KLINGSPOR Abrasives USA
01.2019 - 05.2021

Customer Service Representative

Unifour Financial Services
10.2017 - Current

CNA 1

Trinity Village
09.2016 - 09.2017

Customer Service

Victoria's Secret
10.2015 - 09.2016

Customer Service Lead

Shoe Show
11.2012 - 09.2015

High School Diploma -

West Caldwell High School
Mikayla Mitchell