MiKayla Mitchell
Myrtle Beach,SC
Summary
Customer-focused professional with expertise in fast-paced environments, managing diverse responsibilities while ensuring high engagement. Experienced in delivering prompt and accurate assistance, enhancing client relationships through effective communication and problem-solving. Dedicated to using every interaction to provide meaningful service.
Overview
6
6
years of professional experience
Work History
Web Chat Agent (Temporary)
Alight Retiree Health Solutions
09.2025 - Current
- Established customer accounts in CRM to enhance data management.
- Maintained detailed records of customer interactions, documenting inquiries and actions taken.
- Monitored new marketing campaigns to effectively address related customer inquiries.
- Directed requests for additional services to appropriate licensed representatives.
- Collected and verified essential customer information for security compliance.
- Managed scheduling, rescheduling, and cancellations with professionalism.
- Utilized mediation skills to de-escalate conflicts with dissatisfied customers.
- Managed up to 3 web chats at one time.
Phone Sales Representative
Government Marketplace LLC
05.2025 - 06.2025
- Maintained strong call control and weeded out unprofitable connections to exceed performance targets.
- Contacted over 50 potential customers per a day by telephone to sell products, services, or schedule appointments.
- Applied strategic thinking to develop effective sales plans.
- Kept accurate records of sales transactions and customer interactions.
- Enhanced product knowledge through regular participation in educational workshops.
- Managed inbound and outbound calls in fast-paced environment.
Health Care Business Associate
Connexus Resource Group
01.2025 - 05.2025
- Engaged in training sessions to enhance knowledge of healthcare industry developments.
- Achieved HIPAA certification to ensure compliance with healthcare regulations.
- Ensured compliance with Health Insurance Portability and Accountability Act (HIPAA) regulations while managing sensitive patient information.
- Secured pre-authorizations from insurance companies, effectively communicating approvals or denials to both providers and patients.
- Facilitated prompt information relay and escalated calls to team lead when necessary.
- Surpassed call volume targets by consistently handling over 150 calls daily, achieving weekly totals of 750 calls despite reduced hours on Mondays.
Insurance Technical Support Representative
Concentrix
10.2024 - 01.2025
- Facilitated user navigation through step-by-step solutions utilizing established scripts and technical troubleshooting protocols.
- Managed resolution of calls at first contact, ensuring efficient customer support.
- Analyzed articles to identify recurring customer issues.
- Analyzed customer requests and specifications to provide tailored recommendations.
- Oversaw daily management of over 40 calls, ensuring efficient communication.
Business Development and Marketing Intern
Sos Care
02.2024 - 05.2024
- Analyzed trending topics and hashtags to enhance social media strategies for staff.
- Spearheaded development of innovative content for established brands and orchestrated strategic campaign planning.
- Negotiated with vendors and executed orders for marketing collateral.
- Developed innovative marketing material designs to enhance internal communication.
- Documented meeting discussions and identified key action items for follow-up.
Field Marketing Agent
Renewal by Andersen
07.2023 - 01.2024
- Pitched services to potential clients resulting in high conversion rates.
- Vigorously and diligently work to generate leads while engaging in door-to-door campaigning in assigned territory generating qualified sales opportunities.
- Transport self & team to the assigned territory and work independently while always representing Renewal by Andersen with the utmost professionalism.
- Recruit, train, schedule, build, and manage a team of highly skilled canvassers to achieve daily/weekly/monthly lead generation targets.
- Go through knowledge training on our products and services to educate our potential customers in the field.
Warranty Administrator
Camping World of Myrtle Beach
10.2021 - 07.2022
- Processed warranty claims and submitted documentation to vendors for reimbursement.
- Processed warranty payments upon receipt and rectified discrepancies with expected values.
- Validated warranty coverage for essential repairs and customer accounts.
- Managed schedules for upcoming manufacturer recalls and customer-initiated warranty work.
- Managed return parts initiation and tracking for shipment to factory or distributor.
- Resubmitted rejected claims with comprehensive documentation to expedite payment processing.
- Monitored warranty reports by order number, replacement date, and disposal deadlines.
Marine Corps Recruit
United States Marine Corps
05.2020 - 06.2021
- Kept equipment operating properly with regular maintenance and routine repairs.
- Certified in First Aid
- Prequalified Expert Marksmanship
- Great work ethic and determination
Education
Associate in Applied Science (A.A.S.) - Business Administration
Horry Georgetown Technical College
Myrtle Beach, SCSkills
- Customer service enhancement
- Five9 call management
- Oversaw call management operations to ensure efficient communication flow
- CRM expertise
- HIPAA compliance
- Handled customer inquiries
- Performance metrics analysis
- Client account management
- Facilitated effective communication among team members through chat platforms Supported colleagues in resolving inquiries and issues promptly Promoted a respectful and professional chat environment
- Claims processing
- Documentation management
- Ensured adherence to policy compliance and verified eligibility criteria
- Data analysis
- Assisted in organizing daily tasks to meet deadlines Supported team members in prioritizing workload effectively Contributed to maintaining schedules for project milestones
- Leadership skills
- Team collaboration
- Multitasking
- Leveraged advanced Microsoft Word skills to create and format professional documents
- Demonstrated advanced proficiency in Microsoft Outlook for efficient communication and scheduling
- Decision-making skills
- Slack communication
- Block management
- Microsoft Teams Supported project coordination through organized channels and meetings Facilitated training sessions to enhance team proficiency with the platform
- High-volume call management
- Efficient chat management
Custom
M
Timeline
Web Chat Agent (Temporary)
Alight Retiree Health Solutions
09.2025 - Current
Phone Sales Representative
Government Marketplace LLC
05.2025 - 06.2025
Health Care Business Associate
Connexus Resource Group
01.2025 - 05.2025
Insurance Technical Support Representative
Concentrix
10.2024 - 01.2025
Business Development and Marketing Intern
Sos Care
02.2024 - 05.2024
Field Marketing Agent
Renewal by Andersen
07.2023 - 01.2024
Warranty Administrator
Camping World of Myrtle Beach
10.2021 - 07.2022
Marine Corps Recruit
United States Marine Corps
05.2020 - 06.2021
Associate in Applied Science (A.A.S.) - Business Administration
Horry Georgetown Technical College