Stacy McBride
Fox Lake,WI
Summary
Skilled Customer Service Representative with experience in resolving complex customer inquiries. Possess strong communication skills, problem-solving abilities and demonstrate high adaptability to fast-paced environments. Previous professional roles have demonstrated a consistent history of enhancing customer satisfaction and team productivity.
Overview
12
12
years of professional experience
1989
1989
years of post-secondary education
Work History
CSR/Web Chat Agent
WPS Health Solutions
Madison, WI
07.2020 - 09.2023
- Assisted clients and medical providers with inquiries regarding health plans and benefits.
- Processed claims and maintained accurate documentation for customer records.
- Managed incoming calls while ensuring timely responses to client needs.
- Resolved customer complaints by providing effective solutions and support.
- Managed multiple tasks simultaneously while providing excellent customer service experience.
- Handled customer inquiries and complaints in a timely manner.
- Answered inbound calls, chats and emails to facilitate customer service.
Assistant Store Manager
Goodwill
Sun Prairie, Wisconsin
05.2015 - 07.2020
- Trained new employees on customer service and store procedures.
- Monitored inventory levels and coordinated restocking efforts.
- Developed visual merchandising strategies to enhance product displays.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
Cash Office Associate/Department Lead
Gordmans
Madison, WI
04.2011 - 05.2015
- Verified cash drawer, counted money and balanced receipts.
- Balanced cash drawers and prepared financial reports to reflect daily sales.
- Prepared bank deposits, verifying amounts and ensuring timely deposits.
- Implemented and maintained visual merchandising standards, including floor sets, displays, signage, and price changes.
Education
Rhinelander High School
Rhinelander , WISkills
- Customer service
- Claims processing
- Health insurance knowledge
- Documentation management
- Call management
- Time management
- Customer focus
- Call center experience
Timeline
CSR/Web Chat Agent
WPS Health Solutions
07.2020 - 09.2023
Assistant Store Manager
Goodwill
05.2015 - 07.2020
Cash Office Associate/Department Lead
Gordmans
04.2011 - 05.2015
Rhinelander High School