Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mikayla Newton

Natchitoches,LA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. I am a Strong leader and a problem-solver. I use independent decision-making skills and sound judgment to positively impact company success.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Teleperformance USA
03.2019 - 10.2021
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Customer Service Representative

Sleep Number Corporation
10.2021 - 08.2023
  • Updated account information to maintain customer records.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Responded to customer requests for products, services, and company information.

Education

High School Diploma -

Red River High School
Coushatta, LA
07.2020

Skills

  • Leadership
  • Order Processing
  • Active Listening
  • Team Orientated
  • Positivity

Languages

English
Full Professional

Timeline

Customer Service Representative

Sleep Number Corporation
10.2021 - 08.2023

Customer Service Representative

Teleperformance USA
03.2019 - 10.2021

High School Diploma -

Red River High School

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Mikayla Newton