Mikayla N. McClasky
Wadsworth
Summary
Professional in customer relations with strong expertise in managing client interactions and driving satisfaction. Experienced in conflict resolution, communication, and developing lasting client relationships. Known for collaborative approach and delivering consistent results. Skilled in team leadership, problem-solving, and adapting to evolving needs.
Overview
9
9
years of professional experience
Work History
Customer Relations Manager
JBL Roofing & Construction
Kent, OH
11.2023 - 12.2024
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Developed strong relationships with key clients, resulting in increased loyalty and repeat business.
- Created customer support strategies to increase customer retention.
Office Manager
Apex Agency
Columbus, OH
02.2023 - 11.2023
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
Project Manager/Co-General Contractor
Innovative Designs
05.2017 - 02.2023
- Manage on-time, cost-effective delivery of residential construction project
- Supervise subcontractors, ensuring adherence to work quality and efficiency standards
- Provide regular updates to lead general contractor and customer on progress of projects
Product Sales Representative
Kenzies Optics
01.2017 - 01.2022
- Product specialist and sales floor manager
- Product inventory logistic associate
Event Coordinator / Bartender
Sidecar Social
06.2016 - 01.2022
- Lead event coordinator for parties, business events and promotional gatherings
- Key manager for bar shifts
- Personnel management and customer service
- Head bartender and trainer, ensures compliance with TABC requirements
Special Education Aide
Southlake Carroll High School
08.2020 - 09.2021
- Worked with students one-on-one in small groups on classwork as well as to help plan and implement lessons
- Accompanied certain students to special classes as needed
- Did scheduled physical therapy with developmentally disabled students daily
Assistant Varsity Softball Coach
Southlake Carroll High School
08.2020 - 09.2021
- Organized game day schedule for players
- Scheduled parent/player meetings when necessary
Product Sales Representative
Eliot Management Group
05.2019 - 10.2019
- Sales representative for a direct processor
- Assistant to direct manage
Education
High School -
Keller High School
05.2016
North Central Texas College -
North Central Texas College
05.2017
Skills
- Strong work ethic
- Office management
- Project planning and development
- Blueprint reading
- Strong multitasking
- Event planning
- CRM proficiency
- Office administration
- Project scheduling
Timeline
Customer Relations Manager
JBL Roofing & Construction
11.2023 - 12.2024
Office Manager
Apex Agency
02.2023 - 11.2023
Special Education Aide
Southlake Carroll High School
08.2020 - 09.2021
Assistant Varsity Softball Coach
Southlake Carroll High School
08.2020 - 09.2021
Product Sales Representative
Eliot Management Group
05.2019 - 10.2019
Project Manager/Co-General Contractor
Innovative Designs
05.2017 - 02.2023
Product Sales Representative
Kenzies Optics
01.2017 - 01.2022
Event Coordinator / Bartender
Sidecar Social
06.2016 - 01.2022
North Central Texas College -
North Central Texas College
High School -
Keller High School
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