Mikayla Orro
Server
Clovis,CA
Summary
Enthusiastic and friendly server with experience working in fast-paced restaurant settings. Demonstrated knowledge of food and beverage products and great insight into suggesting complementing menu items. A motivated team-player looking for an opportunity to employ my skills and provide genuine hospitality that builds guests' intent to return.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Work History
Restaurant Waitress
Sabaidee - Thai Lao Cuisine
Fresno, CA
04.2021 - 08.2022
- Greeted up to 100 guests per shift and developed relationships with returning customers resulting in customer loyalty.
- Memorized menu items including specials to give customized recommendations, increasing sales of popular food items.
- Sustained calm manners while addressing any customer complaints or concerns.
- Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse.
- Handled POS system transactions including cash and credit and ensured accurate cashflow.
Tournament Assistant
Fresno Heat Volleyball
Fresno, CA
06.2021 - Current
- Organized and managed data input on excel spreadsheets, while calculating data periodically to reduce time spent on processing and responding.
- Greeted and charged up to 500 guests per tournament while helping guests with additional questions.
- Coordinated with staff, coaches, and referees to ensure that events operated seamlessly and visitors were satisfied with their experience.
- Implemented health and safety protocols.
- Advertised merchandise and monitored sales, increasing revenue by up to 50%.
- Developed practice and game plans, motivated and encouraged athletes, enforced discipline, enhanced teamwork, and interacted with parents, while coaching my own 11 and under team.
Education
Clovis East High School
Clovis, CA 08.2019 - Current
Skills
Memorization
Customer service
Arithmetic
Artistic skills and craftmanship
Teamwork and Collaboration
Planning and Coordination
Timeline
Tournament Assistant
Fresno Heat Volleyball
06.2021 - Current
Restaurant Waitress
Sabaidee - Thai Lao Cuisine
04.2021 - 08.2022
Clovis East High School
08.2019 - Current