MIKAYLA PARKER
Forsyth,GA
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
7
7
years of professional experience
Work History
Customer service representative
Harley collision center
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Bartender
The Pointe in Conyers
- As a bartender for this establishment I kept a smiling face and filled customers orders.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Substitute teacher
Rockdale county public schools
01.2023 - 01.2024
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Supervised lunchroom and recess activities.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Manager Instant Rain Lanscapes
Instant Rain Irrigation
03.2022 - 05.2023
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Receptionist
Magnolias Medical Spa
01.2018 - 01.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
Gym Attendant
Georgia Public Safety Training Center
08.2018 - 01.2020
- My duties at this job were pretty straightforward
- I show the students how to use gym equipment as well as answer any questions asked
- I also supervise and close down the gym.
Social media manager
The Perfect Brow
11.2017 - 03.2018
- The responsibilities of my job included managing all forms of social media for the company
- I kept each social media account updated every day with pictures and posts.
Salesperson
Mister Carwash
05.2017 - 11.2017
- I was the lead salesperson for the company
- I sold monthly passes and had to reach a certain quota each month
- I was in charge of training new employees and customer service.
Education
Associate of Science - Science
Gordon State Coolege
Barnesville, GABachelors Business Management - Business Management And Administration
Gordon State College
Barnesville, GA05.2025
Associate of Arts - Early Childhood Development
Gordon State College
Barnesville, GA05.2022
High school diploma -
Heritage High school
01.2017
Skills
Customer Service
Active Listening
Maintaining Professionalism
Teamwork and flexibility
Critical Thinking
Problem-solving abilities
Computer Proficiency
Microsoft Excel
Professional telephone demeanor
Scheduling
Microsoft Outlook
References
References available upon request
Volunteer Experience
- I volunteer every year at HOSEA feed the hungry for Easter and Christmas.
- I also used to be a cheer coach for the rec team in Rockdale.
Timeline
Substitute teacher
Rockdale county public schools
01.2023 - 01.2024
Manager Instant Rain Lanscapes
Instant Rain Irrigation
03.2022 - 05.2023
Gym Attendant
Georgia Public Safety Training Center
08.2018 - 01.2020
Receptionist
Magnolias Medical Spa
01.2018 - 01.2021
Social media manager
The Perfect Brow
11.2017 - 03.2018
Salesperson
Mister Carwash
05.2017 - 11.2017
Customer service representative
Harley collision center
Bartender
The Pointe in Conyers
Associate of Science - Science
Gordon State Coolege
Bachelors Business Management - Business Management And Administration
Gordon State College
Associate of Arts - Early Childhood Development
Gordon State College
High school diploma -
Heritage High school
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