Mikayla Payne
Cleveland,OH
Summary
Objective: To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Ohio Pie Co
10.2022 - Current
- Successfully assist in training New Hires and taught them skills that are crucial to have when working in a fast-paced, customer service job
- Handles customer inquiries and suggestions courteously and professionally.
- Competently performs all Cashier related duties (i.e., ordering, operating the Point-of-Sale System, etc.)
- Understands and follows all closing procedures
- Consistently prioritizes cleanliness & food safety
- Excels in a fast-paced environment and handled stressful situations well
- Proactively seeks out things that need to be completed.
- Cleans and sanitizes dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Cleans and organizes kitchen stations to promote team efficiency.
Team Leader
Chick-Fil-A
01.2020 - 08.2022
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked closely with managers to create a plan to help the shift run smoothly and effectively.
- Participated in leadership meetings and offered insightful input that helped assist the training procedures
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Competently performed all Cashier related duties (i.e., ordering, operating the Point-of-Sale System, etc.)Taught new team members correct procedures for all areas of operations.
- Set positive example for team members by providing high-quality, efficient service.
Education
Promotional Communications
Cleveland State University
Cleveland, OH05.2025
HIGH SCHOOL DIPLOMA -
Edison High School
Milan, OH05.2022
COLLEGE CREDIT PLUS -
Kenyon College
Gambier, OH2022
The University of Findlay
Findlay, OH2021
Bowling Green State University
Bowling Green, OH2021
Skills
- Attention to Detail
- Organization
- Enthusiasm
- Problem Solving
- Stocking and Replenishing
- Microsoft Word
- Communications Strategies
- Daily Workflow Improvement
Timeline
Customer Service Representative
Ohio Pie Co
10.2022 - Current
Team Leader
Chick-Fil-A
01.2020 - 08.2022
Promotional Communications
Cleveland State University
HIGH SCHOOL DIPLOMA -
Edison High School
COLLEGE CREDIT PLUS -
Kenyon College
The University of Findlay
Bowling Green State University
Similar Profiles
MIkayla PayneMIkayla Payne
Customer Service at Ohio Pie Co.Customer Service at Ohio Pie Co.
Noah HIlgemanNoah HIlgeman
Cook at Pie HoleCook at Pie Hole
Faith GuerreroFaith Guerrero
Bakery Sales Assistant at Bakers Hill Pie ShopBakery Sales Assistant at Bakers Hill Pie Shop
Hanean ShehadehHanean Shehadeh
Stable Manager at Self-employeedStable Manager at Self-employeed
Douglas StumpflDouglas Stumpfl
Regional Sales Manager at Weh Technologies, Inc.Regional Sales Manager at Weh Technologies, Inc.