Mikayla Pitts

• Trained and mentored new servers on menu knowledge and service standards.
• Collaborated with kitchen staff to ensure timely food preparation and delivery.
• Implemented upselling techniques, increasing average check totals through product recommendations.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Bussed and reset tables to keep dining room and work areas clean.

Maintained clean and organized dining areas to uphold restaurant hygiene standards.

• Ensure inventory accuracy and compile financial data within budget constraints.
• Train sales associates on product details and sales techniques, boosting customer satisfaction.
• Managed cash registers efficiently, ensuring accurate transactions.
• Supervised and evaluated staff to help improve skills.
• Provided weekly work schedules to employees.

• Served food and beverages promptly with focused attention to customer needs.
• Cultivated warm relationships with regular customers.
• Bussed and reset tables to keep dining room and work areas clean.
• Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Used slow periods to restock supplies, ice, trays, and delivery bags.
• Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
• Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
• Built rapport with guests to enhance their dining experience and encourage return visits.
• Trained new staff on menu knowledge and service protocols, raising team's overall performance.

• Handled cash transactions accurately and processed customer payments efficiently.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
• Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.