Summary
Overview
Work History
Education
Skills
Timeline
Server

Mikayla Rodriguez

Denver,CO

Summary

Dynamic service professional with a strong work ethic and exceptional customer service skills, honed at Dave & Buster's. Proven ability to enhance guest engagement and satisfaction through effective multitasking and upselling techniques. Recognized for maintaining high standards in quality control and fostering positive relationships with customers and team members alike.


Overview

8
8
years of professional experience

Work History

Server

Dave & Buster's
02.2017 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.

Service Advisor

U.S. Bank
10.2019 - 11.2021
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Enhanced customer satisfaction by providing timely and accurate service recommendations.
  • Reduced wait times with efficient coordination of service tasks among advisors.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Met customer call guidelines for service levels, handle time and productivity.

Education

Criminal Justice

John F. Kennedy High School
Denver, CO
05-2030

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Professional appearance
  • Customer service
  • High volume dining
  • Sales expertise
  • Quality control
  • Upselling techniques
  • Positive and professional
  • Team player
  • Multitasking

Timeline

Service Advisor

U.S. Bank
10.2019 - 11.2021

Server

Dave & Buster's
02.2017 - Current

Criminal Justice

John F. Kennedy High School

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Mikayla Rodriguez