Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mikayla SAINT CYR

Fort Lauderdale

Summary

Dedicated customer service professional with proven skills in resolving inquiries and enhancing customer satisfaction. Experience in training new staff and streamlining workflows to improve efficiency.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

A+ ESC Air Conditioning Services
Davie, FL
04.2025 - Current
  • Recorded customer feedback and escalated issues to management for resolution improvement.
  • Assisted in training new staff on customer service protocols and company policies.
  • Utilized CRM systems to track interactions, ensuring consistent follow-up on customer inquiries.
  • Adapted quickly to evolving product lines and changes in company procedures to meet customer needs.

Customer Service Representative

Advance Roofing
Fort Lauderdale, FL
01.2024 - 03.2025
  • Resolved customer inquiries through multiple communication channels, ensuring timely and effective support.
  • Processed orders and returns accurately, enhancing overall customer satisfaction.
  • Collaborated with team members to streamline workflows, improving service efficiency.
  • Maintained comprehensive knowledge of products and services to assist customers effectively.

Education

Associate of Arts - Nursing

Broward College
Fort Lauderdale, FL
12-2025

Phlebotomy - Phlebotomy

Center For Career Training
Fort Lauderdale, FL
06-2026

Skills

  • Blood collection techniques
  • Patient preparation
  • Specimen handling
  • Order of draw
  • Specimen labeling procedures
  • Capillary puncture

Timeline

Customer Service Representative

A+ ESC Air Conditioning Services
04.2025 - Current

Customer Service Representative

Advance Roofing
01.2024 - 03.2025

Phlebotomy - Phlebotomy

Center For Career Training

Associate of Arts - Nursing

Broward College
Mikayla SAINT CYR