Dedicated customer service professional with proven skills in resolving inquiries and enhancing customer satisfaction. Experience in training new staff and streamlining workflows to improve efficiency.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
A+ ESC Air Conditioning Services
Davie, FL
04.2025 - Current
Recorded customer feedback and escalated issues to management for resolution improvement.
Assisted in training new staff on customer service protocols and company policies.
Utilized CRM systems to track interactions, ensuring consistent follow-up on customer inquiries.
Adapted quickly to evolving product lines and changes in company procedures to meet customer needs.
Customer Service Representative
Advance Roofing
Fort Lauderdale, FL
01.2024 - 03.2025
Resolved customer inquiries through multiple communication channels, ensuring timely and effective support.
Processed orders and returns accurately, enhancing overall customer satisfaction.
Collaborated with team members to streamline workflows, improving service efficiency.
Maintained comprehensive knowledge of products and services to assist customers effectively.