Mikayla Schuttlefield
Ottumwa
Summary
I am a results-driven individual with a versatile background in food service and patient care. I am known for delivering excellent customer interactions and maintaining high safety standards, ready to contribute to a positive and welcoming atmosphere.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Waitress
Jade Palace
Ottumwa
03.2025 - Current
- Delivered exceptional customer service during peak hours, enhancing guest satisfaction.
- Took food and beverage orders accurately from guests.
- Facilitated efficient service by promptly taking and delivering food and drink orders.
- Maintained cleanliness and organization of dining area and tables.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Answered questions about menu items, ingredients, and pricing.
- Managed cash handling and payment processing, ensuring accuracy and speed at the register.
- Developed positive relationships with regular customers through friendly conversation.
- Resolved customer complaints and concerns promptly, contributing to a positive dining experience.
CNA Clinicals
Sigourney Assisted Living
03.2026 - 05.2026
- Monitored vital signs and reported changes to nursing staff promptly.
- Reported changes in patient conditions to registered nurse or physician.
- Collaborated with team members to ensure cohesive care delivery for residents.
- Supported residents with daily living activities and personal care to enhance comfort and well-being.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Assisted residents with bathing and dressing to promote personal hygiene.
- Followed safety protocols during medication administration and infection control measures.
- Ensured a clean, safe environment by strictly following infection control policies and procedures to protect patient health.
- Utilized appropriate safety measures when handling hazardous materials or waste products.
- Provided compassionate customer service while engaging with patients, families, and guests to foster positive experiences.
Barista
The Vine
Ottumwa
01.2024 - 12.2024
- Operated espresso machines and coffee grinders, consistently delivering high-quality beverages to customers.
- Crafted various coffee and tea beverages to meet diverse customer preferences and enhance their experience.
- Prepared and served a variety of coffee beverages to customers.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Assisted customers with menu selections and provided product recommendations.
- Engaged customers warmly, fostering a welcoming atmosphere and enhancing overall café experience.
- Managed cash register transactions, ensuring accurate and efficient handling of customer payments.
- Maintained cleanliness of the work area and equipment throughout the shift.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
Education
CNA Certified
Indian Hills Community College
Iowa 05-2026
Pekin High School
Packwood, IA05-2026
Skills
- Food handling safety
- Patient care
- Guest relations and greeting
- Cleanliness and hygiene
- Physical stamina
- Active listening
Affiliations
- FFA
- Babysitting
Certification
- CNA Certificate -- Issued by Indian Hills Community College
Timeline
CNA Clinicals
Sigourney Assisted Living
03.2026 - 05.2026
Waitress
Jade Palace
03.2025 - Current
Barista
The Vine
01.2024 - 12.2024
CNA Certified
Indian Hills Community College
Pekin High School