Mikayla Short
Cincinnati,OH
Summary
Dynamic professional with strong operational efficiency and customer service skills. Proven ability to manage teams and enhance service quality in fast-paced environments, ensuring exceptional customer satisfaction. Results-driven leader with extensive experience in managing restaurant operations and training staff. Known for improving workflows and fostering positive team culture while maintaining high standards of customer service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Flex Driver
Amazon
Cincinnati, Ohio
2026.05 - Current
- Delivered packages efficiently across designated routes.
- Navigated using GPS to optimize delivery paths.
- Communicated with customers regarding delivery status and issues.
- Maintained vehicle cleanliness and performed routine checks.
- Followed safety protocols during transportation and handling of packages.
Shift Manager
McDonald's
Cincinnati, Ohio
2026.02 - 2026.06
- Supervised team members during shifts to ensure smooth operations.
- Managed inventory levels and ordered supplies as needed for service.
- Trained new employees on procedures and customer service standards.
- Ensured compliance with health and safety regulations in food preparation areas.
- Handled customer complaints and resolved issues to maintain satisfaction.
- Monitored drive-thru operations to optimize speed and efficiency.
General Manager
McDonald's
Cincinnati, Ohio
2023.02 - 2025.12
- Managed daily operations of fast-paced restaurant environment.
- Oversaw staff training and development to enhance service quality.
- Implemented efficient workflows to streamline food preparation processes.
- Ensured compliance with health and safety regulations during operations.
- Coordinated inventory management and supply ordering for restaurant needs.
- Fostered positive team culture through effective communication and support.
- Maintained high standards of customer service and satisfaction daily.
- Developed schedules to optimize labor costs while meeting customer demand.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
Nutrition Service Worker
Good Samaritan Hospital Medical Center
Cincinnati, Ohio
2022.05 - 2025.11
- Prepared nutritious meals in compliance with dietary guidelines and safety protocols.
- Assisted in inventory management by tracking food supplies and expiration dates.
- Maintained cleanliness in kitchen areas following health and sanitation standards.
- Collaborated with healthcare staff to meet patients' dietary needs effectively.
Warehouse Worker
Levi Strauss
Hebron, KY
2020.01 - 2021.06
- Operated forklifts to transport materials throughout the warehouse efficiently.
- Organized inventory to maintain accurate stock levels and facilitate easy access.
- Inspected incoming shipments for quality and accuracy before processing.
- Collaborated with team members to enhance workflow and safety practices.
Education
High School Diploma -
North College Hill Highschool
Cincinnati, OH2014-05
Skills
- Customer communication
- Package handling
- GPS navigation
- Inventory management
- Staff training
- Operational efficiency
- Attention to detail
- Time management
- Performance monitoring
- Reliability and punctuality
Certification
- Hamburger University
Timeline
Flex Driver
Amazon
2026.05 - Current
Shift Manager
McDonald's
2026.02 - 2026.06
General Manager
McDonald's
2023.02 - 2025.12
Nutrition Service Worker
Good Samaritan Hospital Medical Center
2022.05 - 2025.11
Warehouse Worker
Levi Strauss
2020.01 - 2021.06
High School Diploma -
North College Hill Highschool