Mikayla Tucker
Riverdale,IL
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Driven and highly qualified professional specializing in diversity recruiting, operational management and employee engagement. Adept at building positive relationships with employees and staff.
Overview
10
10
years of professional experience
Work History
Administrative Assistant
Marriott International, Inc.
01.2022 - Current
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Managed payroll processing and benefits to compensate employees for service rendered.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Scheduled office meetings and client appointments for staff teams.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Resolved payroll discrepancies quickly and successfully.
- Provided customer service to employees regarding payroll inquiries and issues.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Recommended successful approaches to help resolve complaints with salaries and classifications.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
Elite Resolution Team Lead
AT&T
10.2018 - 01.2022
- Resolved customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Followed up on customer interactions to maintain customer communication and successfully close resolved issues.
- Offered suggestions and alternatives to provide customers with solutions, boosting customer satisfaction.
- Kept accurate records of customer interactions to be used for training, quality assurance and future reference.
- Resolved disputes by processing refunds and debits to cardholders or merchants.
- Identified fraud and reported suspected cases to appropriate contact.
- Investigated disputed credit or debit card transactions.
- Handled customer inquiries and suggestions courteously and professionally.
Senior Benefits Specialist
Aon Hewitt
09.2013 - 10.2018
- Developed and analyzed models to support employee benefit plan rollout both successfully and efficiently.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Checked employees' benefits enrollment for accuracy.
- Processed enrollment paperwork and benefits forms.
- Answered questions about eligibility determinations and plan options.
- Tracked 401K eligibility and managed enrollment and administration of company retirement and financial benefits plans.
- Maintained sensitive information with strict confidentiality and modeled ethics, professionalism and service orientation in employee interactions.
- Assisted with employee and manager benefits inquiries and routinely handled complex questions and resolutions.
- Administered employee benefits programs and assisted with open enrollment.
Education
No Degree - Business Administration And Management
RIchard J Daley College
Chicago, ILHigh School Diploma -
Simeon Career Academy
Chicago, IL06.2010
Skills
- Process Optimization
- Microsoft Office
- Time Management
- Compensation
- Monitoring
- Customer Service
- CRM Software
- Payroll and Benefits Administration
- Office Management
- Schedule Management
- Typing Proficiency
- Excel Spreadsheets
Timeline
Administrative Assistant
Marriott International, Inc.
01.2022 - Current
Elite Resolution Team Lead
AT&T
10.2018 - 01.2022
Senior Benefits Specialist
Aon Hewitt
09.2013 - 10.2018
No Degree - Business Administration And Management
RIchard J Daley College
High School Diploma -
Simeon Career Academy
Similar Profiles
ADRIAN CHIGOZIE UKACHUKUADRIAN CHIGOZIE UKACHUKU
Customer Service Representative at Marriott International, Inc.Customer Service Representative at Marriott International, Inc.
Cappi VonFangeCappi VonFange
Elite Customer Service Supervisior at Marriott International, Inc.Elite Customer Service Supervisior at Marriott International, Inc.
Taylor BakerTaylor Baker
Spa Concierge at Marriott International, Inc.Spa Concierge at Marriott International, Inc.
Sydney MitchellSydney Mitchell
Banquet Manager at Marriott International, Inc.Banquet Manager at Marriott International, Inc.
Rashaun PoolRashaun Pool
Shift Leader at Dunkin' DonutsShift Leader at Dunkin' Donuts