Mikayla Wieland
Urbandale,Iowa
Summary
Polite and attentive professional with excellent customer service, organization and time management skills. Skilled in nursing assistance and administrative support.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Office Assistant
Heartland Roofing Siding and Solar
Des Moines, IA
06.2023 - 07.2024
- Achieved high customer satisfaction by promptly addressing phone and email communications
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
- Assisted with special projects as needed by researching information on the internet or through other sources.
- Assisted in the development and implementation of office policies and procedures.
- Maintained an organized filing system of paper documents and electronic files.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Managed office supply inventory by tracking orders and ensuring adequate stock levels are maintained at all times.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Created spreadsheets using Microsoft Excel to track expenses and other financial data related to the office budget.
- Assisted in onboarding new employees by providing apparel and work space materials.
- Delivered messages and ran errands.
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
- Provided administrative support to multiple departments as needed.
- Supported bookkeeping tasks such as invoicing and expense tracking.
CNA
Prarie Hills Assisted Living
Des Moines, IA
12.2022 - 06.2023
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Utilized appropriate safety measures when handling hazardous materials or waste products.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Documented patient care services by charting in designated areas.
- Provided emotional support to family members during difficult times.
- Recognized signs, symptoms of abuse, neglect and reported them per policy.
- Monitored vital signs such as pulse rate, respiration rate, and blood pressure.
- Monitored food intake and output as directed by nursing staff.
- Administered medications under supervision of a licensed nurse.
- Answered patient call lights promptly and responded to requests appropriately.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Participated in educational programs designed to improve knowledge of health care practices.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
CNA
Morningstar
West Des Monies, IA
12.2022 - 04.2023
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Utilized appropriate safety measures when handling hazardous materials or waste products.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Documented patient care services by charting in designated areas.
- Monitored vital signs such as pulse rate, respiration rate, and blood pressure.
- Monitored food intake and output as directed by nursing staff.
- Reported changes in patient conditions to registered nurse or physician.
- Administered medications under supervision of a licensed nurse.
- Answered patient call lights promptly and responded to requests appropriately.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Participated in educational programs designed to improve knowledge of health care practices.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
CNA
The Moments
Lakeville, MN
08.2022 - 12.2022
- Provided guidance and support to families of Memory Care residents.
- Supervised clinical staff in providing Memory Care services such as medication administration, assessments, care plans.
- Adhered strictly to policies and procedures designed by Memory Care Facility management team.
- Conducted assessments to identify cognitive deficits in new Memory Care residents.
- Documented patient care services by charting in designated areas.
- Reported changes in patient conditions to registered nurse or physician.
- Monitored food intake and output as directed by nursing staff.
- Answered patient call lights promptly and responded to requests appropriately.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
CNA
Nextaff Staffing Agency
West Des Moines, IA
11.2020 - 12.2021
- Helped maintain a clean and orderly environment by changing linens on beds, restocking supplies, cleaning equipment.
- Assisted patients with personal hygiene, including bathing and dressing.
- Ensured all safety protocols were followed when caring for patients at home or during travel assignments.
- Maintained accurate records of patient care activities using electronic health record systems.
- Provided assistance with activities of daily living such as toileting, grooming, feeding and ambulation.
- Administered prescribed medications orally or topically under the direction of a Registered Nurse.
- Assisted with transferring patients from wheelchairs or beds into examination rooms or surgical suites as required.
- Performed vital signs checks such as temperature, pulse rate, blood pressure, respiration rate.
- Adhered to infection control policies and procedures when providing direct patient care.
- Answered patient call lights promptly and responded to requests appropriately.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
CNA
Genisis Nursing Home
Des Moines, IA
08.2020 - 11.2020
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Utilized appropriate safety measures when handling hazardous materials or waste products.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Documented patient care services by charting in designated areas.
- Monitored vital signs such as pulse rate, respiration rate, and blood pressure.
- Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
- Reported changes in patient conditions to registered nurse or physician.
- Answered patient call lights promptly and responded to requests appropriately.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
CNA
Edencrest
Beaverdale, Iowa
01.2020 - 07.2020
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Documented patient care services by charting in designated areas.
- Recognized signs, symptoms of abuse, neglect and reported them per policy.
- Monitored vital signs such as pulse rate, respiration rate, and blood pressure.
- Reported changes in patient conditions to registered nurse or physician.
- Administered medications under supervision of a licensed nurse.
- Answered patient call lights promptly and responded to requests appropriately.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
CNA
Norwalk Nursing Home
Norwalk, IA
08.2018 - 11.2019
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Documented patient care services by charting in designated areas.
- Recognized signs, symptoms of abuse, neglect and reported them per policy.
- Monitored vital signs such as pulse rate, respiration rate, and blood pressure.
- Reported changes in patient conditions to registered nurse or physician.
- Administered medications under supervision of a licensed nurse.
- Answered patient call lights promptly and responded to requests appropriately.
- Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
Payment Processor
Iowa Steak Company
Clive, IA
08.2017 - 07.2018
- Generated detailed reports of payment activity for management review.
- Assisted in training new employees on the principles of processing payments accurately and securely.
- Reviewed customer payment requests to ensure accuracy and compliance with company policies.
- Maintained accurate records of customer payments using automated systems.
- Resolved customer inquiries regarding payment processing issues in a timely manner.
- Processed credit card transactions in accordance with applicable regulations and security protocols.
Education
CNA - CNA
Northwest Iowa Community College
Sheldon, IA08-2018
GED -
DMACC
Des Moines05-2017
Skills
- Customer Service
- Maintaining confidentiality
- Direct Patient Care
- Patient Relations
- Electronic Charting
- Calm and level-headed under duress
- Bookkeeping
- Business Administration
- Call handling
- Spreadsheet Management
- Administrative Support
- Invoice Processing
- Data Entry
Certification
- CNA certificate
- CPR certified
- CPR
Timeline
Office Assistant
Heartland Roofing Siding and Solar
06.2023 - 07.2024
CNA
Prarie Hills Assisted Living
12.2022 - 06.2023
CNA
Morningstar
12.2022 - 04.2023
CNA
The Moments
08.2022 - 12.2022
CNA
Nextaff Staffing Agency
11.2020 - 12.2021
CNA
Genisis Nursing Home
08.2020 - 11.2020
CNA
Edencrest
01.2020 - 07.2020
CNA
Norwalk Nursing Home
08.2018 - 11.2019
Payment Processor
Iowa Steak Company
08.2017 - 07.2018
CNA - CNA
Northwest Iowa Community College
GED -
DMACC