Mikaylah Ruttan

• Managed patient scheduling and appointment confirmations to optimize daily operations.
• Assisted in maintaining accurate patient records using electronic health record systems.
• Handled patient inquiries and resolved issues with a focus on customer satisfaction.
• Supported office efficiency through organization of front desk workflow and supplies management.
• Trained new staff on front desk procedures to ensure consistent service quality.
• Ensured accurate billing by carefully reviewing invoices before issuing them to clients or submitting payment requests internally.
• Balanced daily cash drawer reconciliations, ensuring accurate financial recordkeeping.
• Maintained strict confidentiality when handling sensitive client information in accordance with company policies.
• Updated client records accurately and efficiently, ensuring data integrity within the system.
• Provided administrative support to management staff, contributing to overall office productivity.
• Served as point of contact for clients, fulfilled requests and resolved conflicts within customer service department and forwarded all other inquiries to appropriate department and personnel.
• Handled high volumes of incoming calls, directing callers to appropriate departments for prompt assistance.

I currently own my personal business of outsourcing my skills on training hunting dogs. I run a kennel that i take great pride with keeping clean, orderly, and efficient. I bring in other working dogs to train to the owners preferences while also training owners on how to better there dogs. I am efficient and effective with my work and will continue to as i go about my career.

Sales associate for a small business that sold country like apparel, horse supplies, shoes, boots, and more. I worked day to day answering phone calls, assisting customers, ringing up customers, and more.