Mike Adam
Miami,FL
Summary
Driven professional with a track record of enhancing customer satisfaction and streamlining operations at American Trucking. Excelled in problem-solving and critical thinking, significantly reducing financial discrepancies. Fluent in English and Spanish, adept in Microsoft Office, demonstrating strong customer service and team collaboration skills. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
American Trucking
Opa-locka, FL
04.2022 - Current
- Answered 30-50 clients questions in person and by phone daily.
- Help clients select packages that best fits their needs or circumstances.
- Assisted manager in managing clients.
- Assisted clients in clarifying and completed instructions.
- Taking care of clients needs while following company procedure
- Assisted manager in all company duties including filing, taking inventory, keeping records, processing mail and answering telephone.
Assistant Manager
American Trucking
Opa-locka, FL
04.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Education
High School Diploma -
Florida Virtual High School
Orlando, FL05.2024
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Data Entry
- Scheduling
- Fluent in English and Spanish, spoken and written
- Equally successful in both team and self-directive setting
- Microsoft Excel
- Microsoft Word
- Microsoft Powerpoint
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Customer Service Representative
American Trucking
04.2022 - Current
Assistant Manager
American Trucking
04.2022 - Current
High School Diploma -
Florida Virtual High School