Mike Adams

• - Generated over $38M in sales through relationship-building and consistent project delivery
• - Successfully completed 1000+ commercial tile installations for major restaurant chains including Chick-fil-A, Panda Express, Burger King and Panera Bread
• - Handle all project phases from initial estimates through final inspection
• - Maintain rigorous quality standards while meeting aggressive timelines across multiple job sites
• Maintained schedules to meet key milestones at every project phase.
• Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
• Mentored junior project managers and team members to enhance their skills and career growth.

Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.

• Identified plans and resources required to meet project goals and objectives.
• Planned, designed, and scheduled phases for large projects.
• Established effective communication among team members for enhanced collaboration and successful project completion.

Used specialized software to create estimates quickly and accurately and make estimates easily understandable and shareable.

• Gathered cost and material data for accurate and up-to-date information on material and labor costs.
• Established a reputation for delivering reliable and accurate estimates, resulting in increased client trust and repeat business opportunities.
• Presented comprehensive bid proposals to clients, showcasing a clear understanding of their requirements and expectations.

• - Led commercial sales and purchasing across five store locations
• - Collaborated with manufacturers, architects and contractors on specifications
• - Developed installer training programs and negotiated vendor/carrier pricing
• Sourced vendors, built relationships, and negotiated prices.
• Purchased new products and oversaw inventory stocking and availability.

• Directed tile installations across 30+ residential subdivisions
• Managed estimates, crew training, materials, and customer relationships
• Oversaw quality control measures during installations, identifying potential issues early on to minimize costly rework later.
• Conducted thorough post-installation inspections to verify adherence to design specifications and client expectations.

• - Built and trained customer service teams while managing inventory
• - Oversaw warehouse operations and vendor/carrier relationships
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.