Mike Bemis
Norman,OK
Summary
Dynamic and results-oriented professional with a proven track record at Riverwind Casino, adept in cash handling and security awareness. Excelled in customer service, resolving conflicts efficiently, and enhancing operational efficiency. Demonstrated strong mathematical skills and stress tolerance in fast-paced environments, significantly contributing to team success and customer satisfaction.
Overview
17
17
years of professional experience
Work History
Soft Count Clerk
Riverwind Casino
10.2024 - Current
- Count, sort, strap, and bundle a high volume of currency using currency counters and computer workstations.
- Identify and handle counterfeit bills.
- Remove and replace boxes in slot machines, blackjack tables, and poker tables and secure the cart in the count room.
Server
Paula Deen's Family Kitchen
01.2023 - 06.2023
- Used slow periods to restock supplies, ice, and delivery bags.
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
Maintenance Technician
Majestic Theater
04.2022 - 01.2023
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Installed new locks, door handles, and door closers.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Operated varied hand and power tools to complete repairs.
- Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
Server
Guy Fieri's Branson Kitchen + Bar
02.2022 - 08.2022
- Used slow periods to restock supplies, ice, and delivery bags.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
Marketing Associate
Branson's Nantucket
07.2021 - 03.2022
- Created customized marketing materials to increase product awareness.
- Worked well in a team setting, providing support and guidance.
- Strengthened communication skills through regular interactions with others.
Server
Chili's Bar and Grill
07.2008 - 06.2020
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Frontline Sales Representative
Wyndham Destinations
09.2019 - 01.2020
- Establishes trust with both owners and prospective owners throughout the sales process, ensuring they are satisfied.
- Provided clients with information on fixed ownership plans, factual ownership, and point-based plans.
- Explained the features, advantages, and benefits of properties and advocates an appropriate amount of points to accommodate both owners and prospective owners.
Server
Dolly Parton's Stampede
09.2018 - 11.2019
- Bussed and reset rows to keep the arena and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Served food and beverages promptly with focused attention to customer needs.
Education
GED -
Eagan High School
Eagan, MN06-2004
Skills
- Stress tolerance
- Security awareness
- Efficient multitasking
- Conflict resolution techniques
- Money collection
- Cash handling
- Strong mathematical skills
- Excellent customer service
Timeline
Soft Count Clerk
Riverwind Casino
10.2024 - Current
Server
Paula Deen's Family Kitchen
01.2023 - 06.2023
Maintenance Technician
Majestic Theater
04.2022 - 01.2023
Server
Guy Fieri's Branson Kitchen + Bar
02.2022 - 08.2022
Marketing Associate
Branson's Nantucket
07.2021 - 03.2022
Frontline Sales Representative
Wyndham Destinations
09.2019 - 01.2020
Server
Dolly Parton's Stampede
09.2018 - 11.2019
Server
Chili's Bar and Grill
07.2008 - 06.2020
GED -
Eagan High School
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