MIKE BULL
East Wenatchee,WA
Summary
Experienced IT specialist with a strong background in system configuration and network troubleshooting. Proven ability to lead IT projects and enhance operational efficiency through clear communication and thorough asset management. Proficient in deploying devices and maintaining quality standards in dynamic settings.
Overview
13
13
years of professional experience
Work History
Data Center Technician
Insight Global
, Washington
07.2024 - Current
- Deployed network devices and cables for new data centers, ensuring optimal connectivity.
- Maintained proper cable management while executing decommissioning tasks for outdated equipment.
- Scoped and cleaned fiber cables and ports on network devices to enhance performance.
- Collaborated with full-time employees to resolve break-fix issues promptly.
- Conducted physical counts of cables and equipment, verifying accuracy against purchase orders.
- Organized and cleaned data center spaces and storage areas to boost technician efficiency.
IT Support Technician
Crunch Pak
01.2023 - 04.2024
- Executed installation and configuration of desktops, laptops, and iPads via Apple Manager and MDM system.
- Developed user accounts on multiple platforms including Office 365 Admin Center and Active Directory.
- Handled ticketing system management, internal customer service, and installation of security cameras.
- Troubleshot hardware and software issues for employees and customers.
- Provided technical support via phone, email, and in-person assistance.
- Maintained inventory of IT supplies and equipment for seamless operations.
- Documented technical processes and created user manuals for staff training.
- Installed, configured, and maintained computer systems, network equipment, operating systems, and applications.
IT Project Manager/IT Support Specialist
NCW Libraries
01.2015 - 11.2022
- Led implementation of technical projects for 31 buildings across five counties, including RFID and remodels.
- Coordinated project progress with executives, managers, and contractors, delegating tasks to staff.
- Managed IT purchasing, storage, inventory, and tracking processes efficiently.
- Maintained computer and network systems, troubleshooting issues as necessary.
- Served as Help Desk resource, providing solutions for technical issues to employees and patrons.
- Coordinated software implementation and upgrades for library systems to enhance functionality.
- Facilitated staff training sessions on new technologies and tools to improve proficiency.
- Ensured compliance with IT policies and standards across the organization.
Help Desk Technician
Localtel Communications
04.2012 - 12.2015
- Acted as the first point of contact for customers seeking technical assistance via phone or email.
- Performed remote troubleshooting using diagnostic techniques and guided customers through problem-solving processes.
- Directed unresolved issues to the next level of support personnel.
- Documented support requests and solutions in the ticketing system.
- Supported remote desktop connections for users requiring assistance offsite.
- Resolved network connectivity issues.
- Ensured compliance with established standards, policies, and procedures.
- Provided end-user training when needed.
- Identified recurring technical issues and provided solutions to prevent future incidents.
Education
Associate of Sciences (AS) - Computer Technology/Network Administration
01.2012
Skills
- Network troubleshooting
- Cable management
- Device deployment
- System configuration
- Asset inventory tracking
- Hardware replacement
- Quality assurance
- Effective communication
Volunteer Experience
Board Member/ Equipment Manager, Wenatchee, Collaborated with the Board of Directors and staff to maintain a safe environment for 34 youth soccer teams., Helped set policies and procedures for staff, parents, and players., Maintained an accurate inventory of club equipment.
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Data Center Technician
Insight Global
07.2024 - Current
IT Support Technician
Crunch Pak
01.2023 - 04.2024
IT Project Manager/IT Support Specialist
NCW Libraries
01.2015 - 11.2022
Help Desk Technician
Localtel Communications
04.2012 - 12.2015
Associate of Sciences (AS) - Computer Technology/Network Administration
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