Mike Caron
Gorham,ME
Summary
Dynamic Parts Specialist with a proven track record at Advanced Auto Parts, excelling in customer service and parts knowledge. Recognized for exceptional attention to detail and effective communication, I consistently resolved inquiries and enhanced customer satisfaction. Proficient in inventory management, I ensured optimal stock levels and streamlined operations to drive sales success.
Overview
2027
2027
years of professional experience
Work History
Parts Specialist
Advanced Auto Parts
Westbrook, ME
- Assisted customers in identifying and sourcing automotive parts.
- Utilized inventory management systems to track stock levels and reorder components.
- Developed product knowledge to provide accurate recommendations for customer needs.
- Collaborated with team members to ensure efficient workflow during peak hours.
- Processed customer transactions and maintained accurate sales records.
- Participated in training sessions to enhance product knowledge and service skills.
- Resolved customer inquiries promptly, ensuring high satisfaction rates among patrons.
- Served customers in-store and by telephone to answer questions and place orders.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
- Maintained a clean and organized work environment, allowing for easy access to frequently used items and efficient completion of tasks.
- Processed returns and exchanges promptly, addressing customer concerns while adhering to company policies.
- Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
- Assisted customers with troubleshooting and part selection, providing knowledgeable guidance to ensure proper fitment of components.
- Researched vehicles and parts via physical catalogs and electronic means.
Sales Representative
Aerus Electrolux
Portland, ME
- Cultivated relationships with customers to enhance loyalty and drive repeat business.
- Conducted product demonstrations to educate potential clients on features and benefits.
- Collaborated with team members to develop strategies for improving sales performance.
- Managed customer inquiries and resolved issues promptly to maintain satisfaction levels.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Negotiated favorable terms in contracts, ensuring both customer satisfaction and profitability.
- Cultivated deep understanding of product features to answer questions and overcome objections.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Negotiated prices, terms of sales and service agreements.
- Met existing customers to review current services and expand sales opportunities.
Automotive Service Technician
Sullivan Tire and Auto Service
Scarborough, ME
- Diagnosed vehicle issues using advanced diagnostic tools and equipment.
- Performed routine maintenance services on various vehicle makes and models.
- Collaborated with team to ensure timely completion of service orders.
- Assisted in training junior technicians on best practices and safety protocols.
- Conducted thorough inspections to identify potential mechanical problems.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Maintained a clean, organized, and safe work environment to promote optimal productivity and adherence to safety standards.
- Contributed to team success by sharing technical expertise during challenging diagnostic scenarios or difficult repairs.
- Maintained strong relationships with parts suppliers for expedited delivery, ensuring minimal downtime for customers awaiting vehicle repairs.
- Boosted revenue through upselling additional services after careful evaluation of each client''s unique needs.
- Implemented preventative maintenance programs to extend the life of vehicles and minimize costly repairs for customers.
- Enhanced overall shop reputation by consistently delivering high-quality repairs that exceeded customer expectations.
- Performed safety and emissions inspections.
- Coordinated with parts department to determine availability of necessary components.
- Explained estimates and determined repair timelines to manage customer expectations.
Automotive Service Technician
Sears Auto Center
Lewiston, ME
- Maintained accurate records of services performed and parts used.
- Implemented process improvements to enhance service efficiency and customer satisfaction.
- Led quality control initiatives to uphold high standards of workmanship.
- Changed, rotated, and balanced tires on different types of vehicles.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Utilized advanced diagnostic tools to quickly identify vehicle issues, reducing troubleshooting time and labor costs.
- Completed thorough inspections of vehicles to evaluate damages and develop repair plans.
- Collaborated with service advisors to provide accurate repair estimates and ensure clear communication with customers.
- Established clear repair plans with line-item details of expected labor and parts costs.
- Reduced rework rates by consistently performing thorough inspections and accurately identifying all necessary repairs.
- Repaired and replaced worn and damaged components.
- Read and followed technical documentation to complete accurate repairs.
- Analyzed vehicle data using advanced diagnostic equipment.
- Investigated customer complaints to identify cause of malfunctions.
- Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, frames and steering mechanisms of automobiles.
- Inspected damaged vehicles to estimate repair labor cost and required parts expense.
- Performed emissions tests according to standard procedures.
- Performed routine maintenance services on various vehicle makes and models.
- Conducted thorough inspections to identify potential mechanical problems.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Implemented preventative maintenance programs to extend the life of vehicles and minimize costly repairs for customers.
- Performed safety and emissions inspections.
Parts Delivery Driver
LKQ Keystone Automotive
Gorham, ME
09.2025 - Current
- Delivered automotive parts to customers efficiently and safely.
- Maintained accurate inventory records during delivery operations.
- Operated delivery vehicle in compliance with safety regulations.
- Communicated effectively with customers regarding delivery status and issues.
- Conducted pre-trip inspections to ensure vehicle safety and reliability.
- Kept records of pickups and deliveries and obtained necessary signatures and receipts.
- Developed strong relationships with customers by providing professional and courteous service during deliveries.
- Improved route planning through the use of GPS technology, optimizing delivery times and reducing fuel consumption.
- Demonstrated excellent time-management skills by consistently meeting or exceeding delivery deadlines.
- Provided exceptional customer service at each point of contact during the delivery process, addressing concerns and answering questions as needed.
Education
No Degree - Welding
Lewiston Regional Technical Center
Lewiston, MEHigh School Diploma -
Lewiston High School
Lewiston, ME05.2002
Skills
Excellent Attention To Detail
Excellent Customer Service
Basic Computer Navigation
Knowledgeable Of Parts
Knowledgeable Of Labor Times
Accomplishments
Held ASE Certifications
Held Maine State Inspection License E
Timeline
Parts Delivery Driver
LKQ Keystone Automotive
09.2025 - Current
Parts Specialist
Advanced Auto Parts
Sales Representative
Aerus Electrolux
Automotive Service Technician
Sullivan Tire and Auto Service
Automotive Service Technician
Sears Auto Center
No Degree - Welding
Lewiston Regional Technical Center
High School Diploma -
Lewiston High School