Mike Desert
North Miami Beach,FL
Summary
Enthusiastic and Motivated individual Passionate about Customer Service. Team player works well both independently and within team settings to achieve Goals. Skilled Communicator and Problem Solver committed to creating positive customer experiences. Bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by Employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sales Associate
ATT / Vivid Strategies
07.2022 - 12.2022
- Completed daily cold calling and outreach to build sales pipeline.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Built relationships with customers using strong persuasion and active listening skills.
- Asked open & closed ended questions to understand customer requirements.
Customer Service Associate
Publix
04.2020 - 01.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Sales Associate
Sprint
09.2017 - 12.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Generated new sales leads to achieve and exceed monthly sales goals.
Police Explorer
North Miami Beach Police Department
06.2014 - 06.2015
- Assisted with establishment of neighborhood watch and senior care programs.
- Supervised crowds at busy events to prevent injuries and property destruction.
- Talked regularly with citizens to establish rapport and become familiar presence in area.
- Assisted with Local Events, Crowd Control, & Community Engagement.
Education
High School Diploma -
North Miami Beach Senior High School
North Miami Beach, FL06.2016
Skills
- Cash Handling Accuracy
- Customer Service
- Verbal Communication
- Time Management
- Listening Skills
Certification
- First Aid / CPR Certified
- Gun Safety Certified
- Concealed Weapons License
Languages
English
Full Professional
French
Full Professional
Timeline
Sales Associate
ATT / Vivid Strategies
07.2022 - 12.2022
Customer Service Associate
Publix
04.2020 - 01.2021
Sales Associate
Sprint
09.2017 - 12.2018
Police Explorer
North Miami Beach Police Department
06.2014 - 06.2015
High School Diploma -
North Miami Beach Senior High School
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