Mike Desert
North Miami Beach,FL
Summary
Enthusiastic and Motivated individual Passionate about Customer Service. Team player works well both independently and within team settings to achieve Goals. Skilled Communicator and Problem Solver committed to creating positive customer experiences. Bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by Employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sales Associate
AT&T
07.2022 - 12.2022
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Customer Service / Custodian
Publix
04.2020 - 01.2021
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Enhanced cleanliness and safety by regularly sanitizing high-touch surfaces.
- Reduced waste through efficient use of cleaning supplies and equipment.
Sales Associate / Small Business Expert
Sprint
09.2017 - 12.2018
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Police Explorer
North Miami Beach Police Department
06.2014 - 06.2015
- Assisted officers with traffic control during parades, marathons, and special events for improved public safety.
- Supported local law enforcement through ride-alongs, providing valuable assistance and gaining firsthand experience.
- Contributed to a safer community by participating in neighborhood watch patrols and reporting suspicious activities.
- Developed strong communication skills by interacting with diverse populations during community service projects.
Education
Bachelor of Arts - Business Administration
Atlantis University
Miami, FLSkills
- Product Sales
- Order Processing
- Upselling
- Customer Service
Certification
- CPR & AED Certified
- First Aid Certified
- Gun Safety Certified
Timeline
Sales Associate
AT&T
07.2022 - 12.2022
Customer Service / Custodian
Publix
04.2020 - 01.2021
Sales Associate / Small Business Expert
Sprint
09.2017 - 12.2018
Police Explorer
North Miami Beach Police Department
06.2014 - 06.2015
Bachelor of Arts - Business Administration
Atlantis University
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