Mike Diehl
Cherry Hill,NJ
Summary
Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
14
14
years of professional experience
Work History
Store Lead
Men’s Wearhouse
Maple Shade Township, New Jersey
12.2024 - Current
- Led daily store operations and ensured team adherence to company standards.
- Managed merchandise displays to enhance visual appeal and increase customer engagement.
- Trained new staff on product knowledge and customer service techniques to improve customer satisfaction.
- Assisted customers with fitting room selections and offered tailored fashion advice to enhance shopping experience.
General Store Manager
Jos A Bank
Langhorne, Pennsylvania
08.2012 - 12.2024
- Managed daily operations to ensure smooth store functionality.
- Trained and mentored staff to improve customer service skills, resulting in higher customer satisfaction.
- Handled customer inquiries and resolved issues promptly to maintain satisfaction.
- Oversaw inventory management and stock replenishment to ensure product availability and minimize stockouts.
- Implemented visual merchandising strategies to create engaging product displays, driving increased customer interest.
- Developed staff schedules to optimize coverage during peak hours.
- Enforced company policies and maintained compliance with regulations.
- Conducted regular team meetings to communicate updates and expectations.
Education
Archbishop Ryan
Philadelphia, PASkills
- Visual merchandising
- Inventory management
- Customer service
- Staff training
- Daily operations
- Team leadership
- Customer relationship management
- Problem solving
- Sales strategy
Timeline
Store Lead
Men’s Wearhouse
12.2024 - Current
General Store Manager
Jos A Bank
08.2012 - 12.2024
Archbishop Ryan