Eric Olivas
Midland
Summary
Results-driven retail management professional with 10+ years of progressive leadership experience at Walmart, specializing in store operations, team management, merchandising, and customer service. Proven ability to lead diverse teams, drive sales, improve processes, and deliver exceptional customer experiences. Adept at problem-solving, coaching, and fostering high-performing teams.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Store Lead
Walmart
03.2022 - Current
- Oversee daily store operations for a high-volume Walmart location.
- Lead, coach, and develop a team of associates, ensuring operational excellence and customer satisfaction.
- Partner with cross-functional teams to drive sales, manage inventory, and achieve performance targets.
Frontend Coach
Walmart
09.2019 - 03.2022
- Supervised and coached front-end associates, focusing on customer service, cash handling, and compliance.
- Implemented process improvements to increase efficiency and reduce shrink.
- Walmart (Store 3645)
E-Commerce Assistant Manager
03.2019 - 09.2019
- Managed online grocery pickup and delivery operations, including order fulfillment, team scheduling, and customer engagement.
- Drove sales and operational metrics for the e-commerce department.
Frontend Assistant Manager
10.2018 - 04.2019
- Oversaw front-end operations, including cashiers, customer service, and compliance with company policies.
- Trained associates on policies and best practices.
Assistant Manager Trainee
Walmart
08.2018 - 09.2018
- Completed leadership training, focusing on store operations, merchandising, and team management.
- Walmart (Store 00513)
Frontend Zone Supervisor
03.2014 - 02.2018
- Managed daily activities for front-end associates, ensuring quality customer service and adherence to procedures.
Physician Nursing Assistant
Big Spring State Hospital
10.2013 - 03.2014
- Assisted healthcare staff in patient care, including vital signs, medication administration, and documentation.
Customer Service Manager
11.2011 - 10.2013
- Led a team of customer service associates, resolved escalated concerns, and supported store operations.
Garden Center Associate
03.2011 - 11.2011
- Provided customer service and maintained merchandise in the garden center.
Education
High school diploma -
Jourdanton High School
01.2006
Skills
- Retail Operations & Management
- Team Leadership & Coaching
- Customer Service Excellence
- Employee Relations & Training
- Merchandising & Sales
- Loss Prevention
- Inventory Management
- E-Commerce Operations
- Cash Handling
- Conflict Resolution
- Time Management
- Visual Merchandising
Certification
Food safety certified
Timeline
Store Lead
Walmart
03.2022 - Current
Frontend Coach
Walmart
09.2019 - 03.2022
E-Commerce Assistant Manager
03.2019 - 09.2019
Frontend Assistant Manager
10.2018 - 04.2019
Assistant Manager Trainee
Walmart
08.2018 - 09.2018
Frontend Zone Supervisor
03.2014 - 02.2018
Physician Nursing Assistant
Big Spring State Hospital
10.2013 - 03.2014
Customer Service Manager
11.2011 - 10.2013
Garden Center Associate
03.2011 - 11.2011
High school diploma -
Jourdanton High School
Similar Profiles
Aisha KhaledAisha Khaled
Digital Personal Shopper at WalmartDigital Personal Shopper at Walmart
Kesha JenningsKesha Jennings
Team Lead at WalmartTeam Lead at Walmart
Jermika PittmonJermika Pittmon
Retail Sales Associate Worker at WalmartRetail Sales Associate Worker at Walmart
Brendon VineyardBrendon Vineyard
Walmart Online Grocery Pickup at WalmartWalmart Online Grocery Pickup at Walmart
Kirsten PerezKirsten Perez
Delivery Driver at AmazonDelivery Driver at Amazon