MICHAEL HOGSETT II
Rancho Cucamonga,CA
Summary
Results-driven retail leader with extensive experience in sales, merchandising, and customer service. Proven ability to optimize operations, train high-performing teams, and drive revenue growth. Adept at analyzing sales data, implementing strategic merchandising initiatives, and delivering an exceptional customer experience. Seeking a retail management position to leverage leadership skills and industry expertise.
Overview
10
10
years of professional experience
Work History
Store Lead
Men's Wearhouse
10.2022 - Current
- Manage rental suit operations, including sales data analysis, auditing sizes, and coordinating wedding appointments
- Lead, train, and mentor associates to enhance sales performance and ensure exceptional customer service
- Oversee tailor shop operations, optimizing workloads for efficiency and quality assurance
- Implement corporate-driven quarterly floor sets to enhance visual merchandising and shopping experience
Sales Associate
Mathis Brothers Furniture
03.2021 - 10.2022
- Drove monthly sales goals by recommending products and tailoring solutions to customer needs
- Acted as the primary customer liaison, coordinating with various departments to facilitate smooth transactions
- Maintained in-depth knowledge of furniture trends and store policies to provide expert guidance
Sales Associate
Jos. A. Bank
05.2015 - 03.2020
- Trained and mentored new associates in sales techniques and company procedures, enhancing team performance
- Increased sales revenue through upselling strategies and personalized customer recommendations
- Maintained store visual standards by organizing merchandise and ensuring an appealing sales floor layout
Sales and Service Coordinator
Lake Terrace Convention Center
01.2019 - 11.2019
- Negotiated event space agreements and managed client relationships nationwide
- Coordinated with multiple departments to execute successful events, ensuring seamless operations
Suit Specialist
Dillard's
10.2016 - 01.2019
- Consistently met and exceeded sales goals, achieving $30,000 in personal sales monthly
- Developed lasting customer relationships through personalized styling and follow-ups
- Managed merchandise presentation to ensure a seamless shopping experience
Education
Bachelor of Science - Business Administration
The University of Southern Mississippi
Hattiesburg, MS05.2017
Master of Arts - Counseling Ministry
California Baptist University
Riverside, CA04.2023
Skills
- Retail Operations & Management
- Sales & Revenue Growth
- Customer Experience & Retention
- Team Leadership & Training
- Merchandising & Inventory Control
- Performance Analytics & Reporting
- Conflict Resolution & Problem Solving
Timeline
Store Lead
Men's Wearhouse
10.2022 - Current
Sales Associate
Mathis Brothers Furniture
03.2021 - 10.2022
Sales and Service Coordinator
Lake Terrace Convention Center
01.2019 - 11.2019
Suit Specialist
Dillard's
10.2016 - 01.2019
Sales Associate
Jos. A. Bank
05.2015 - 03.2020
Bachelor of Science - Business Administration
The University of Southern Mississippi
Master of Arts - Counseling Ministry
California Baptist University