Mike Farrey
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. 15+ years of operations and automation experience with industry leading companies.
Overview
18
18
years of professional experience
4
4
years of post-secondary education
Work History
Intelligent Automation COE Lead
Wells Fargo
05.2020 - Current
- Lead the Intelligent Automation Center of Excellence supporting all of Wells Fargo
- Provide solutions design encompassing multiple tools including: RPA, RDA, ICR/OCR, Lightweight Workflow, E-signature, Machine Learning, and Chatbots
- Responsible for more than $50 million in pipeline automation opportunities
- Operating model design and implementation for Enterprise Automation team and associated governance of 'Federated' teams.
- Direct management of 30 automation execution resources in the US and India
- Provide methodology and governance for automation capabilities for federated partners
Direct of Claims Operations
AmTrust Financial
11.2018 - 05.2020
- Worked with Workers Compensation Claims Leadership to define and implement a holistic end to end operating model inclusive of: New assignment and segmentation model
- Revised payment processes
- Ground up reporting capabilities
- Work with Technology partners to define system requirements inclusive of RFP for new Claims and Medical Management platforms
- Provide overall Program management for assigned operational initiatives
- Drove process and system improvements enabling future automation capabilities
- Responsible to support all data requests inclusive of ad hoc and static reporting.
Director of Automation
AIG
05.2011 - 11.2018
- Designed and implemented business led Intelligent Automation Operating model to service all General Insurance lines of business
- Partner with Operations teams in identifying end to end automation opportunities
- Provide overall Project Management over either business process redesign or functional automation implementations through final delivery and signoff
- Implemented Intelligent Automation to enable straight through processing utilizing combinations of Robotics, Intelligent Capture, and Machine Learning technologies
- Manage 30+ team members in the United States, India, Malaysia, and the Philippines
- Responsible for delivery and support of Global Blue Prism automations for General Insurance at AIG
Senior Recovery Analyst
Sentry Insurance
Stevens Point, WI
06.2008 - 05.2011
Claims Representative
Progressive Insurance
Wausau, WI
09.2005 - 06.2008
Education
Bachelor of Arts - English And Psychology
University of Wisconsin - Stevens Point
Stevens Point, WI 09.2000 - 12.2004
Skills
- Operations Analysis
- Stakeholder Relations
- Solution Implementation
- Strategies and Goals
- Forecasting and Planning
- Staff Development
- Operations Management
- Creativity and Innovation
- Planning and Execution
Technical Background
- Microsoft Office Products
- Microsoft Power Apps
- Google Dialogflow
- Blue Prism
- UiPath
- Kofax
- Alteryx
- Alfresco
- Re-Infer
- Celonis
References
References Available Upon Request
Timeline
Intelligent Automation COE Lead
Wells Fargo
05.2020 - Current
Direct of Claims Operations
AmTrust Financial
11.2018 - 05.2020
Director of Automation
AIG
05.2011 - 11.2018
Senior Recovery Analyst
Sentry Insurance
06.2008 - 05.2011
Claims Representative
Progressive Insurance
09.2005 - 06.2008
Bachelor of Arts - English And Psychology
University of Wisconsin - Stevens Point
09.2000 - 12.2004
Similar Profiles
PATRICIA M. SCHERERPATRICIA M. SCHERER
Regional Bank Private Banker II at Wells Fargo Bank / Wells Fargo AdvisorsRegional Bank Private Banker II at Wells Fargo Bank / Wells Fargo Advisors
Andrew S. HollenbachAndrew S. Hollenbach
Collateral Valuation Analysis at Wells Fargo Home Mortgage and Wells Fargo Bank NACollateral Valuation Analysis at Wells Fargo Home Mortgage and Wells Fargo Bank NA
Laxmikanth ChittampallyLaxmikanth Chittampally
Senior Operational Processor at Wells Fargo India Solution PVT Ltd, Wells FargoSenior Operational Processor at Wells Fargo India Solution PVT Ltd, Wells Fargo
Mayank OberoiMayank Oberoi
Financial Accounting Associate/ Alteryx SME at Wells Fargo International Solutions Private LTD (Wells Fargo)Financial Accounting Associate/ Alteryx SME at Wells Fargo International Solutions Private LTD (Wells Fargo)
Arpan SurArpan Sur
Lead Intelligent Automation Analyst at SS&C TechnologiesLead Intelligent Automation Analyst at SS&C Technologies