Mike Gonzalez
Summary
Dedicated Customer Service Specialist and Network Technician providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
24
24
years of professional experience
Work History
Real Estate Agent
Keller Williams Florida Partner
Port Orange, FL
08.2023 - Current
- Rookie of the Month September 2023
- Assisted buyers and sellers in property transactions, ensuring a seamless experience
- Negotiate contracts, offers, terms to achieve the best outcomes
- Assisted other agents with open houses
Network Operations Technician
Granite Telecom
Orlando, FL
08.2024 - 02.2025
- Configured, troubleshoot, and maintained VoIP systems
- Experience with Hosted PBX, Pots line, Voice over IP
- Monitored SIP trunks, call quality, and network latency to optimize performance
- Assisted onsite technicians to repair voice lines, fire alarms, elevators, and burglar alarm
- Worked on escalation tickets and provided timely updates to customers via email or call
Network Operation Specialist
L3Harris
Melbourne, FL
06.2024 - 08.2024
- Provided technical support for our main customer, Federal Aviation Administration (FAA)
- Handle the first line of support for customers and field calls into the NOC
Phone Minister
Andew Wommack Ministries International
Remote
03.2023 - 04.2024
- 24/7 Prayer line, prayed for callers based on Andrew’s beliefs of the Word of God
- P1/P2/C1 Skills set
- Provided customer service to callers assisting with donations, orders, accounts, and church recommendations
Network Operations Technician
Sprint | T-Mobile
Maitland, FL
03.2001 - 08.2022
- Worked on WAN/LAN outages with telco carriers/field techs to resolve issues and escalations
- Troubleshoot services Ethernet, TDM, DWDM, MPLS, Frame Relay, SDWAN
Education
Biblical Studies - 3rd year Leadership School
Charis Bible College
Woodland Park, CO01.2022
Incomplete -
Georgia State University
01.2006
High School Diploma -
Campbell High School
01.1996
Skills
- Customer Service
- Real estate sales and transactions
- Property Valuation & Market Analysis
- MLS & CRM Software
- Real Estate Investments
- Strong Verbal and Written Communication
- Network troubleshooting
Hobbies and Interests
- Real Estate Investing
- Home DIY
- Running
- Traveling
- Reading
License
Real Estate License, SL3583504
Associations
- Daytona Beach Area Association of Realtors
- National Association of Realtors
Timeline
Network Operations Technician
Granite Telecom
08.2024 - 02.2025
Network Operation Specialist
L3Harris
06.2024 - 08.2024
Real Estate Agent
Keller Williams Florida Partner
08.2023 - Current
Phone Minister
Andew Wommack Ministries International
03.2023 - 04.2024
Network Operations Technician
Sprint | T-Mobile
03.2001 - 08.2022
Biblical Studies - 3rd year Leadership School
Charis Bible College
Incomplete -
Georgia State University
High School Diploma -
Campbell High School
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