Mike Grady
Edina,MN
Summary
Business professional prepared for leadership role with extensive experience in managing operations and driving business success. Proven track record of effectively overseeing daily operations, implementing strategic plans, and optimizing resources. Highly focused on team collaboration and achieving results, with reputation for reliability and adaptability. Expertise in financial management, staff development, and customer relations.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Owner & Operator
Signature Windows and Doors LLC
Edina, MN
11.2018 - Current
- Experienced installer, service and sales of high-end window and door products, With primary focus in the residental markets.
- Manage and execute all aspects of installation and servicing jobs including sales, scheduling, planning, ordering materials and troubleshooting.
- Manage on site customer relationships with pre and post installations walk throughs, Phone call and zoom communications as well as computer skills.
- Currently seeking long term opportunity with a proven brand in the Twin cities, MN. market.
- Managed daily operations, ensuring efficient workflow and timely project completion.
- Developed and implemented customer service strategies to enhance client satisfaction.
Owner & Operator
UPCYLCE BY MICHEAL L.L.C
01.2013 - 01.2016
- Small business owner of a custom reclaimed wood working company.
- Executed custom projects for new construction homes and home remodels including ceilings, flooring, mantles and furniture.
- Managed each project from concept to execution including estimating, designing, building, delivery, installation and billing.
- Managed a crew of up to three employees.
- Developed business Facebook and website to generate leads and promote the company.
Regional Service Technician
The Marvin Companies
Warroad, MN
01.2006 - 01.2013
- Coordinated and completed multiple service appointments each day, communicating with dealers, internal staff and customers.
- Repaired complex service and warranty repairs on Marvin Windows & Doors family of brands and products.
- Responsibilities included travel across the U.S., budgeting, maintaining company issued vehicle, online reporting, job site documentation and scheduling of appointments with lumberyards, builders, homeowners and home designer/ architects.
Education
High School -
Columbia Heights Senior High School
01.2000
Skills
- Customer service (10 years)
- Strong focus on accuracy and precision
- EPA (8 years)
- Related construction trades (10 years)
- Driving
- Commercial vehicle
Certification
Driver's License
Additional Information
- SKILLS
- Factory installation and service Trained with The Marvin Companies
- Lead (EPA) Certified Installation company
- Hardie board certified installer Has aluminum brake & experience.
- Customer service focused, Strong desire to teach others with questions and concerns.
- MIKE GRADY
- OWNER AND OPERATOR - SIGNATURE WINDOW AND DOORS L.L.C
- MINNEAPOLIS, MN
Languages
English
Full Professional
Timeline
Owner & Operator
Signature Windows and Doors LLC
11.2018 - Current
Owner & Operator
UPCYLCE BY MICHEAL L.L.C
01.2013 - 01.2016
Regional Service Technician
The Marvin Companies
01.2006 - 01.2013
High School -
Columbia Heights Senior High School