Summary
Overview
Work History
Education
Skills
Timeline
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Mike Hawthorne

Minneapolis,MN

Summary

Natural leader experienced in driving great team successes by coaching and motivating team members to increase efficiency, and customer satisfaction. Record of performance in meeting organizational objectives. Excellent interpersonal skills, to work well with others, in both supervisory and support staff roles.

Overview

11
11
years of professional experience

Work History

Tesla Advisor

Tesla
07.2024 - Current
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Provided optimal customer engagement, resulting in increased sales conversions.
  • Answered questions about store policies and addressed customer concerns.
  • Assisted in onboarding new Tesla Advisors to complete a smooth transition for new staff.

Founder, Brand Manager

Lodestone Coffee and Games
01.2016 - Current
  • Owned and operated a service based business, holding sole responsibility for marketing, branding, advertising, and training.
  • Built a growing customer base from 0 to over 1,500 return customers every month.
  • Followed industry trends to create profitable and unique marketing strategies.
  • Worked to keep an in-store, experience based business profitable during a global pandemic.

Business Development Consultant

Storysage Productions LLC
06.2023 - 06.2024
  • Met with current clients to assess needs and develop improvement plans.
  • Devised business plan outlining concise and actionable targets and sales goals.
  • Negotiated contracts and closed sales with new and existing clients.

Service Advisor

Tesla
04.2021 - 06.2023
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Acted as a liaison between service advisors, technicians, and customers to streamline communication and resolve any issues promptly.
  • Cross-trained and backed up other customer service managers.
  • Liaised with sales, and management teams to develop solutions and accomplish shared objectives.

Customer Experience Manager

Tesla
12.2018 - 04.2021
  • Applied retail KPI knowledge to make strategic decisions that lead to exceeding sales and delivery targets.
  • Prepared daily work schedules for and assigned daily tasks to 10+ employees.
  • Led a daily meeting addressing roadblocks, reviewing metrics, and communicating new sales and delivery incentives.
  • Established performance goals and held advisors accountable for individual performance.

Founder, Operations Lead

Twin Cities Games
08.2013 - 02.2016
  • Operated a business to business based sales organization specializing in customer relations and business networking.
  • Organized sales events for brick and mortar businesses to grow industry sales and secure profitable and beneficial relationships.
  • Worked with community leaders and local industry professionals to create outreach events benefitting local and national charities.
  • Developed key operational initiatives to drive and maintain substantial business growth.

Education

Bachelor of Arts - Design and Entrepreneurship

Minneapolis College of Art And Design
Minneapolis
02-2011

Skills

  • Needs Assessment and Product Education
  • Customer Relationship Management
  • New Product Launches
  • Problem Solving

Timeline

Tesla Advisor

Tesla
07.2024 - Current

Business Development Consultant

Storysage Productions LLC
06.2023 - 06.2024

Service Advisor

Tesla
04.2021 - 06.2023

Customer Experience Manager

Tesla
12.2018 - 04.2021

Founder, Brand Manager

Lodestone Coffee and Games
01.2016 - Current

Founder, Operations Lead

Twin Cities Games
08.2013 - 02.2016

Bachelor of Arts - Design and Entrepreneurship

Minneapolis College of Art And Design

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Mike Hawthorne