Mike Hurley
Stillwater,MN
Summary
Seasoned Service Manager bringing [Number] years of [Industry] experience. Proficient in business practices, standards of operation and customer needs. Empowering leader with passion for developing teams with focus on exceptional service delivery and customer retention.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Service Manager
Windmill Marina
07.2023 - Current
- Coordinated with other departments to maintain streamlined and productive workflow.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Hired, trained and supervised team of service staff members to meet business goals.
- Implemented inventory management systems to reduce costs and increase efficiency in the service department.
Parts and Service Coordinator
River Valley Power And Sport
08.2022 - 06.2023
- Assessed customer needs and developed solutions to meet needs.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Devised and implemented processes and procedures to streamline operations.
- Assisted in developing marketing materials and promotional campaigns to attract new clients and expand the company''s reach within the industry.
Service Manager/Service Technician Shop Manager
Bayport Marina
01.2001 - 06.2022
- Met with customers to discuss service needs and develop effective and practical solutions.
- Hired, trained and supervised team of service staff members to meet business goals.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
Education
Associate of Science - Automotive Repair
Dunwoody Industrial Institute
Minneapolis, MN05.1986
High School Diploma -
Cretin High School
St Paul MN05.1981
Skills
- Goal Setting
- Quality Assurance
- Project Management
- Parts and inventory management
Certification
- Certified Service technician, Mercury Marine -
- Generator repair Training - [Timeframe]Westerbeke and Onan factory training
Timeline
Service Manager
Windmill Marina
07.2023 - Current
Parts and Service Coordinator
River Valley Power And Sport
08.2022 - 06.2023
Service Manager/Service Technician Shop Manager
Bayport Marina
01.2001 - 06.2022
Associate of Science - Automotive Repair
Dunwoody Industrial Institute
High School Diploma -
Cretin High School
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