Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mike James

South Jordan

Summary

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

10
10
years of professional experience

Work History

Server

Terra Mia Italian Restaurant
03.2015 - 10.2015
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Massage Therapist

Mikes Body Shop and Fitness
10.2005 - 10.2015
  • Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
  • Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
  • Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
  • Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.

Personal Trainer

Self-employeed
08.2008 - 08.2015
  • Educated clients on proper exercise techniques, reducing risk of injury during workouts.
  • Motivated clients to stay on track with fitness goals with positive and friendly approach.
  • Trained clients during strength training, cardio vascular exercise, and stretching.
  • Assisted clients with personal fitness goals through realistic objectives.

Education

Psychology

Brigham Young University
Provo, UT
04-2000

High School Diploma -

Box Elder High School
Brigham City, UT
05-1993

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • bilingual (Spanish)
  • Food running
  • Professional appearance
  • Cleanliness standards
  • Foreign language proficiency
  • Warm and friendly
  • Team player
  • Positive guest interactions
  • Client confidentiality
  • Strong numeracy skills
  • Computer skills
  • Problem-solving skills
  • Reliability
  • Active listening

Languages

Spanish
Native or Bilingual

Timeline

Server

Terra Mia Italian Restaurant
03.2015 - 10.2015

Personal Trainer

Self-employeed
08.2008 - 08.2015

Massage Therapist

Mikes Body Shop and Fitness
10.2005 - 10.2015

Psychology

Brigham Young University

High School Diploma -

Box Elder High School

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Mike James