Mike Johnson
Winter Garden,FL
Summary
Accomplished Lead Technology Analyst at Cox Automotive, adept in Network Management and fostering Teamwork and Collaboration. Achieved significant downtime reduction by proactively addressing IT issues, while mentoring staff to enhance their career growth. Excelled in optimizing performance and streamlining processes, demonstrating a strong blend of technical proficiency and interpersonal skills.
Professional technology analyst with solid experience in leading projects and driving impactful results. Demonstrates strong analytical skills, strategic thinking, and effective problem-solving abilities. Proven track record in fostering team collaboration, adapting to changing needs, and delivering high-quality outcomes. Skilled in systems analysis, data management, and process optimization.
Overview
20
20
years of professional experience
Work History
Lead Technology Analyst
Cox Automotive
07.2022 - Current
- Provided expert support, troubleshooting complex technical problems for end-users in a timely manner.
- Improved user experience, monitoring feedback and making necessary adjustments to software applications.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Troubleshot critical incidents involving network outages or security breaches, swiftly implementing remediation plans to minimize impact on operations.
- Collaborated with upper management to drive strategy and implement new processes.
- Mentored junior staff within the IT department, guiding career growth through hands-on training exercises and constructive feedback sessions.
- Decreased downtime by proactively identifying potential IT issues and implementing preventative measures.
Senior Technology Analyst
Cox Automotive
01.2010 - 07.2022
- Supported technology design, testing and execution by providing research-based product and process knowledge.
- Provided technical and functional recommendations based on project requirements.
- Oversaw technology services delivery, consulting with relevant personnel to assist with migration and troubleshooting.
- Streamlined processes by automating repetitive tasks, saving time and resources.
Online Vehicle Exchange Manager
Cox Automotive
01.2005 - 01.2010
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Education
Bachelor of Arts - Project Management
UAGC - The University of Arizona Global Campus
Skills
- Relationship Building
- Teamwork and Collaboration
- Customer Support
- Self Motivation
- Performance Optimization
- Network Administration
- Team building
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking
- Organizational Skills
Timeline
Lead Technology Analyst
Cox Automotive
07.2022 - Current
Senior Technology Analyst
Cox Automotive
01.2010 - 07.2022
Online Vehicle Exchange Manager
Cox Automotive
01.2005 - 01.2010
Bachelor of Arts - Project Management
UAGC - The University of Arizona Global Campus
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