Mike Johnston
Everett,WA
Summary
Driven Sales Specialist with a proven track record at Sherwin Williams Co, excelling in relationship building and sales expertise. Demonstrated ability to boost customer satisfaction and encourage repeat business through exceptional product knowledge and tailored recommendations. Skilled in client relations and inventory maintenance, significantly enhancing team collaboration and client satisfaction.
Overview
9
9
years of professional experience
Work History
Sales Specialist
Sherwin Williams Co
07.2022 - Current
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problemsolving.
- Provided first-rate service to all customers and potential customers.
- Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
- Provided ongoing support to existing clients, maintaining a high level of satisfaction and encouraging repeat business.
Sales Associate
Washington Federal Bank
11.2015 - 09.2020
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
Education
General - General Studies
Arlington High School
Arlington, WA06.2009
Skills
- Relationship Building
- Client Relations
- Customer service and care
- Team Collaboration
- Sales expertise
- Inventory Maintenance
- Lead Generation
- Cycle counts
Timeline
Sales Specialist
Sherwin Williams Co
07.2022 - Current
Sales Associate
Washington Federal Bank
11.2015 - 09.2020
General - General Studies
Arlington High School
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