Mike Kopke
Green Bay,WI
Summary
Highly motivated professional with 11 years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
Overview
14
14
years of professional experience
Work History
Account Manager
Dental City
Green Bay, WI
01.2013 - Current
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Developed strategies to increase revenue from existing accounts.
- Provided training and guidance to new Account Managers.
- Analyzed client data and identified opportunities for growth.
Owner/Maintenance Manager
MK Services
Green Bay , WI
01.2015 - Current
- Maintained relationships with existing clients by providing superior customer service.
- Ensured compliance with local, state, and federal regulations.
- Provided direction and guidance to employees.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Developed policies and procedures for the organization.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Customer Service Representative
Schwans Consumer Brands
Appleton, WI
07.2010 - 01.2013
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Education
Some College (No Degree) - Business Administration and Management
UW-Oshkosh
Oshkosh, WISkills
- Business Management
- Budget Administration
- Client Service
- Project Management
- Staff Management
- Customer Relations
- Strategic Planning
- Profit and Loss Analysis
Timeline
Owner/Maintenance Manager
MK Services
01.2015 - Current
Account Manager
Dental City
01.2013 - Current
Customer Service Representative
Schwans Consumer Brands
07.2010 - 01.2013
Some College (No Degree) - Business Administration and Management
UW-Oshkosh