Coach both Softball and Baseball over 30 Years,
Michael Kuzara
Woodhaven,MI
Summary
Qualified [Desired Position] with proven track record in building strong client relationships and driving sales growth. Successfully increased customer satisfaction through tailored solutions and effective communication. Demonstrated expertise in lead generation and closing deals, leveraging negotiation and CRM skills.
Professional with strong communication and negotiation skills, adept in building and maintaining client relationships. Proven ability to drive sales, meet targets, and adapt to changing market conditions. Strong team collaborator with focus on achieving results and delivering consistent performance. Skilled in CRM software, lead generation, and customer service.
Overview
47
47
years of professional experience
Work History
Travel Agent
Corporate Travel Service
10.2022 - 10.2023
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
- Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
- Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
Customer Service Representative
Storch Magnetics
11.2017 - 09.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Inside Sales Representative
Bostwick Braun
11.2015 - 11.2017
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
Account Manager
E-Carb
12.2011 - 11.2015
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Inside Sales Manager
MSC Ndustrial Supply
09.2002 - 09.2010
- Developed strong relationships with clients through consistent communication and exceptional customer service.
- Liaised with clients via email or phone to identify and address needs, growing existing accounts through cross-selling.
- Managed [Number] sales specialists by coaching on effective sales techniques, monitoring performance and offering helpful feedback.
- Managed a high-performing inside sales team to exceed company targets and quotas consistently.
- Set and exceeded inside sales goals by establishing ambitious targets and motivating sales representatives.
- Mentored junior team members on best practices for inside sales techniques, fostering a culture of continuous improvement within the department.
- Trained employees on new technology and sales methods to build highly-knowledgeable and successful team.
Key Account Customer Service Representative
Deluxe Check Printers
11.1997 - 04.2002
- Streamlined account management processes for improved efficiency and client retention.
- Managed a portfolio of key accounts by monitoring performance indicators, ensuring timely renewals, and identifying expansion opportunities.
- Negotiated contracts and pricing agreements with clients in alignment with company goals and profit margins.
- Delivered comprehensive reporting on account activities to senior executives, enabling informed decision-making regarding resource allocation and future strategies.
Department Manager
Deluxe Check Printers
01.1977 - 11.1997
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Established clear performance expectations for staff members which led to increased accountability.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
Education
No Degree - History/Education
Adrian College
Adrian, MI05-1976
Interests
Timeline
Travel Agent
Corporate Travel Service
10.2022 - 10.2023
Customer Service Representative
Storch Magnetics
11.2017 - 09.2019
Inside Sales Representative
Bostwick Braun
11.2015 - 11.2017
Account Manager
E-Carb
12.2011 - 11.2015
Inside Sales Manager
MSC Ndustrial Supply
09.2002 - 09.2010
Key Account Customer Service Representative
Deluxe Check Printers
11.1997 - 04.2002
Department Manager
Deluxe Check Printers
01.1977 - 11.1997
No Degree - History/Education
Adrian College
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