Mike Lemke
Prescott,WI
Summary
With a proven track record at Service Today, I excel in fostering client relationships and leading sales teams to achieve targets and goals. My expertise in sales planning and motivational skills has significantly boosted revenue and team performance. Known for innovative strategies and effective staff management, I bring both hard and soft skills to drive success. I played sports growing up and have always been one to bring positivity and morale up for the team. I joined the St. Paul police explorers as going through high school I wanted to become a St Paul police officer. I was an explorer from 9th grade through 11th grade and decided I didn’t want to make a career of it at that time.
Overview
17
17
years of professional experience
Work History
Sales Manager
Midstate Plumbing Heating and Air
03.2024 - Current
- Ensured quick resolution of client concerns, enhancing satisfaction levels.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
- Enhanced sales team morale and cohesion, organizing team-building activities and maintaining open communication channels.
- Achieved significant cost reductions by negotiating better terms with suppliers and vendors.
- Elevated brand visibility, coordinating with marketing to launch successful promotional campaigns.
- Negotiated partnerships with complementary businesses, creating synergies and expanding customer base.
- Built relationships with customers and community to establish long-term business growth.
- Implemented systems and procedures to increase sales.
Sales and Service Manager
Service Today
10.2022 - 04.2024
- Developed a high-performing sales team through effective coaching, mentoring, and performance management.
- Increased sales revenue by implementing innovative strategies and fostering strong relationships with clients.
- Streamlined internal processes for increased efficiency, improving overall team performance and productivity.
- Facilitated collaboration among team members by promoting open communication channels and providing ongoing feedback.
- Enhanced customer satisfaction rates by delivering exceptional service and promptly addressing concerns.
- Established clear communication channels between sales and service departments to ensure seamless coordination in meeting customer needs.
- Championed a customer-centric culture within the organization, fostering a positive work environment that prioritized client satisfaction.
- Managed revenue models, process flows, operations support, and customer engagement strategies.
- Organized promotional events and interacted with community to increase sales volume.
HVAC Sales
Service Today
12.2019 - 12.2022
Duct Cleaner
Service Today
12.2016 - 11.2019
- Streamlined scheduling and coordination processes for more efficient delivery of services without compromising quality or customer satisfaction levels.
- Promoted a safer work environment by implementing best practices for handling hazardous materials during duct cleaning projects.
- Troubleshot potential issues within the ventilation system that could impact overall performance or pose health risks to occupants.
- Conducted detailed assessments of HVAC systems to determine the need for duct cleaning or replacement.
- Adhered to industry safety standards during all phases of the duct cleaning process to minimize risks to self and others.
- Utilized advanced equipment and techniques for effective removal of contaminants from air ducts in various settings.
- Provided timely service completion while maintaining a high degree of attention to detail and cleanliness throughout each project.
HVAC Technician
Service Today
12.2018 - 10.2019
- Performed troubleshooting on HVAC systems to determine root cause of issues.
- Installed new heating, ventilation, and air conditioning systems in residential and commercial buildings with precision and attention to detail.
- Troubleshot complex HVAC problems, identifying root causes and implementing effective solutions.
- Utilized diagnostic equipment effectively in order to identify malfunctioning components within HVAC systems accurately.
- Conducted maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work.
- Enhanced customer satisfaction by providing prompt and professional service for all HVAC-related issues.
- Developed strong relationships with clients through exceptional communication skills, leading to repeat business opportunities.
- Improved system efficiency by conducting thorough HVAC equipment inspections and maintenance.
Inventory Specialist, Customer Service
Morelli’s Market
12.2010 - 12.2016
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Reduced stock shortages by closely monitoring inventory levels and promptly ordering necessary supplies.
Landscaping Crew Member
Ohrleins Property Management
03.2008 - 12.2010
- Performed planting, watering, mulching, and edging of lawns.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
- Developed expertise in operating various landscaping tools such as mowers, trimmers, blowers efficiently ensuring the safety of self and others.
- Boosted curb appeal for residential properties with well-maintained lawns, gardens, and walkways.
- Handled hedge, bush, and shrub trimming.
- Improved lawn health with proper fertilization and aeration techniques.
Education
1 Year - Business Administration And Management
Century College
White Bear Lake, MNDiploma
St. Paul Johnson
St. Paul Mn05.2008
Skills
- Relationship building
- Sales team training
- Staff management
- Goals and performance
- Motivational skills
- Verbal and written communication
- Client relationship management
- Positive and upbeat
- Sales process
- Sales planning
- Sales operation
- Goal setting
- Sales processes
Timeline
Sales Manager
Midstate Plumbing Heating and Air
03.2024 - Current
Sales and Service Manager
Service Today
10.2022 - 04.2024
HVAC Sales
Service Today
12.2019 - 12.2022
HVAC Technician
Service Today
12.2018 - 10.2019
Duct Cleaner
Service Today
12.2016 - 11.2019
Inventory Specialist, Customer Service
Morelli’s Market
12.2010 - 12.2016
Landscaping Crew Member
Ohrleins Property Management
03.2008 - 12.2010
1 Year - Business Administration And Management
Century College
Diploma
St. Paul Johnson
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