Summary
Overview
Work History
Education
Skills
Timeline
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Mike Lopez

Springfield,IL

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.



Overview

45
45
years of professional experience

Work History

Customer Service Representative

U Haul Co
Springfield, IL
01.2019 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Customer Service Representative

Kmartcorp
Springfield IL, United States
08.2012 - 01.2019
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Elected Official

Village Of Jerome
Jerome Il, United States
05.2003 - Current
  • Attended various meetings, promoting Village of Jerome and building rapport with other governments and business/ community partners.
  • Promote villages company growth through collaboration with other governments and business/ community partners.
  • Achieved under-budget and on-time project management to adhere to project goals in relation to village.

911 Researcher

Sangamon County
Springfield, United States
05.2007 - Current
  • Gathered and organized information for research purposes in relation to 911 response.
  • Performed research into study topics to increase knowledge and to provide valuable contributions for enhancement of 911 calls for service.
  • Collaborated with leadership team to identify relevant questions and determine best methods of collection.

Education

Bachelor of Arts - Business Administration

Augustana College
Rock Island, IL
05.1979

High School Diploma -

Alleman High School
Rock Island, IL
05.1975

Skills

  • Customer Data Confidentiality
  • Upbeat and Positive Personality
  • POS Systems and Ordering Platforms
  • Efficient and Detail-Oriented

Timeline

Customer Service Representative

U Haul Co
01.2019 - Current

Customer Service Representative

Kmartcorp
08.2012 - 01.2019

911 Researcher

Sangamon County
05.2007 - Current

Elected Official

Village Of Jerome
05.2003 - Current

Bachelor of Arts - Business Administration

Augustana College

High School Diploma -

Alleman High School

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Mike Lopez