MIKE MACIAS
El Paso,TX
Summary
Results-oriented individual with experience in customer service and team collaboration, seeking a challenging role in a dynamic organization. My objective is to utilize my skills and expertise to deliver an outstanding customer experience, exceed organizational goals, and drive business success. I am a quick learner, self-starter, and committed to delivering high-quality work while fostering a positive, supportive team environment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
SHIFT LEAD
TACO BELL
El Paso, TX
11.2022 - Current
- Direct staff to deliver quality customer experiences, consistent food output, and adherence to safety regulations.
- Manage staff scheduling, mentor new hires, address customer concerns, and monitor inventory and cash management.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Educated customers about offerings, promotions and pricing to boost sales.
- Implemented strategies to increase sales and improve service quality.
- Utilized problem solving skills to resolve conflicts between customers and employees.
Craze Yogurt
Team Member
El Paso, TX
08.2022 - 11.2025
- Maintained cleanliness and presentation of stock room and production floor.
- Informed customers of in-store promotions or pricing specials.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Processed credit card transactions accurately and efficiently.
Education
Bachelor of Science - PSYCHOLOGY
GRAND CANYON UNIVERSITY
Phoenix, AZ05-2027
HIGH SCHOOL DIPLOMA -
EASTLAKE HIGH SCHOOL
El Paso, TX06-2022
Skills
- Excellent written and verbal communication
- Relationship building
- Agility
- Self-driven
- Eager to learn
- Motivating others
- Attention to detail
- Customer service
- Customer satisfaction
- Customer retention
- Outside-of-the-box thinking
- Microsoft Office
- Excel
- PowerPoint
- Access
- Outlook
- Microsoft Word
- Team management
- Cross-functional collaboration
- Training and development
- Problem-solving
- Critical thinking
- Time management
- Workplace safety
- Shift leadership
- Team motivation
- Staff supervision
- Sales proficiency
- POS system operation
- Positive attitude
- Cash handling
- Verbal and written communication
- Knowledge sharing
- Coaching and mentoring
Accomplishments
- 2018-2023, Color Guard, WGI
- 2023, WGI Finalist
- 2022, DCI Finalist
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- ServSafe
- Manager Videos/Training
Affiliations
- Winter Guard International/WGI Sport
- Drum Corp International/DCI Sport
- Color Guard/ High School
References
References available upon request.
Timeline
SHIFT LEAD
TACO BELL
11.2022 - Current
Craze Yogurt
Team Member
08.2022 - 11.2025
Bachelor of Science - PSYCHOLOGY
GRAND CANYON UNIVERSITY
HIGH SCHOOL DIPLOMA -
EASTLAKE HIGH SCHOOL
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